2026 - Platforms & Customer Strategy Consultant
About the position West Monroe is seeking Business Strategy Consultants to join our Platforms and Customer Strategy team within our Technology and Experience (TechEx) Practice. As a Consultant, you will collaborate with clients across industries, focusing on strategy, digital transformation, technology platforms like Salesforce, ServiceNow, and NetSuite to enhance their sales, marketing, customer service, eCommerce order management, and accounting functions. As a Business Strategy Consultant, you will gain hands-on experience in areas such as strategy development, business process design, financial modeling, technology configuration and implementation, preparing you to make a meaningful impact on our clients’ marketing, sales, and service teams. Responsibilities • Develop and deliver business solutions across Marketing, Sales, Service, and Accounting functions • Conduct market research and data analysis to identify trends and support strategic recommendations • Engage with client stakeholders to gather insights, understand business requirements and document desired outcomes • Participate in strategy workshops to document process improvements, KPIs and guiding principles for client programs • Create strategic plans and defining metrics for marketing, sales and service improvements • Analyze, redesign, and document operational processes to enhance efficiency and business performance • Document client business requirements and user stories, as well as current state and future state process workflows • Perform configuration/development activities on platforms like Salesforce, ServiceNow, and NetSuite and assist in writing technical and solution design documentation • Write and execute unit and user acceptance test scripts and assist in creating and delivering end-user training materials • Support financial modeling to evaluate strategic initiatives and align budgets with business goals Requirements • Sharp analytical thinking and an interest in solving complex problems • Ability to stay organized and manage priorities in a fast-moving environment • Demonstrated leadership potential through academics, extracurriculars, or prior work experience • Clear and effective communication skills, both written and verbal • A collaborative mindset and enthusiasm for contributing to team success • Curiosity and a passion for continuous learning and innovation • Bachelor’s degree in progress, with an expected graduation date between December 2025 and July 2026 • Legally authorized to work in the United States without limitation or sponsorship now or in the future (e.g., OPT, H-1B visa, TN, etc.) • Minimum cumulative GPA of 3.0 • Reside within 50 miles of your assigned office prior to your start date; our culture emphasizes team collaboration within a hybrid work model • Ability and willingness to travel Monday – Thursday (up to 50%); travel expenses covered by West Monroe Nice-to-haves • Majors with a focus in: Accounting • Business Administration • Business Analytics • Economics • Finance • Industrial & Systems Engineering • Information Systems • Marketing Apply tot his job