Associate Customer Success Manager, Scaled Team (US & LATAM Accounts) - Delivering Exceptional Customer Experiences through Strategic Partnerships and Innovative Solutions at blithequark

Welcome to blithequark At blithequark, we're passionate about empowering businesses to grow and thrive through our cutting-edge customer platform. Our mission is to connect marketing, sales, and service teams, enabling them to focus on what matters most: their customers. As a leader in the industry, we're committed to innovation, customer obsession, and bold thinking. Our culture is built on four core commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These values shape how we work, lead, and grow, and we're looking for talented individuals to join our team and help us drive success. About the Role We're seeking an exceptional Associate Customer Success Manager to join our Scaled Team, focusing on US & LATAM accounts. As a key member of our customer success team, you'll play a critical role in helping our customers realize the full value of our platform. You'll work collaboratively with a team of Customer Success Managers to manage a shared install base, leveraging a mix of channels, including email, chat, phone calls, and live webinars, to engage customers and drive success. If you're passionate about customer success, comfortable with navigating change, and eager to grow in a fast-paced environment, we'd love to hear from you. Key Responsibilities Work collaboratively on a team of Customer Success Managers to manage a shared install base of customers, supporting a high volume of customers using a mix of channels (Email, Chat, Phone Calls, live webinars, etc.) Identify customer objectives, analyze account usage patterns, and conduct necessary research to develop tailored strategic recommendations that enhance customer engagement with blithequark's platform while ensuring customer accountability Lead strategy calls to educate customers and help them realize the value of blithequark's platform Partner with internal teams to ensure a seamless and efficient customer experience Contribute to a strong team culture focused on skill-building, peer feedback, and performance-based growth Work closely with the Latam region, with clients based in North America/Latam, to deliver exceptional customer experiences Essential Qualifications 1-3 years of experience in a Customer Success or Customer Facing role Excellent problem-solving and critical thinking skills Aptitude for learning software and AI familiarity Ability to manage multiple priorities while maintaining strict attention to detail Strong communication skills and the ability to teach, guide, and drive value through clear, effective conversations Presentation and facilitation skills Ability to thrive in a fast-paced environment Verifiable track record of consistently meeting and exceeding goals Understanding of marketing, sales, and service best practices Customer Success experience at a SaaS organization Fluency in English and Spanish Preferred Qualifications Experience working with customers in the Latam region Knowledge of blithequark's platform and its applications Experience with sales, marketing, or customer success software Certifications in customer success or related fields Experience working in a remote or hybrid environment Skills and Competencies Strong customer-centric mindset and ability to empathize with customers Excellent communication, interpersonal, and presentation skills Ability to work independently and as part of a team Strong problem-solving and analytical skills Ability to adapt to changing priorities and deadlines Strong organizational and time management skills Ability to learn quickly and absorb new information Career Growth and Development At blithequark, we're committed to helping our employees grow and develop in their careers. As an Associate Customer Success Manager, you'll have access to a range of training and development opportunities, including: Comprehensive onboarding program to get you up to speed on our platform and customer success strategies Ongoing training and coaching to help you develop your skills and knowledge Opportunities to attend industry events and conferences to stay up-to-date on the latest trends and best practices Performance-based progression path to help you advance in your career Access to a range of internal job opportunities to help you grow and develop within the company Work Environment and Company Culture At blithequark, we're proud of our culture and the values that shape how we work and interact with each other. Our employees are our greatest asset, and we're committed to creating a work environment that is supportive, inclusive, and empowering. Some of the benefits of working at blithequark include: Flexible working arrangements, including remote and hybrid options Comprehensive benefits package, including health, dental, and vision insurance Generous paid time off policy, including vacation, sick leave, and holidays Opportunities to participate in company-wide events and activities Access to a range of employee resource groups to help you connect with colleagues and build relationships Compensation and Benefits We offer a competitive compensation and benefits package to our employees, including: Salary range: $60,000 - $80,000 per year, depending on experience Bonus structure: 10% - 20% of annual salary, based on performance Comprehensive benefits package, including health, dental, and vision insurance Generous paid time off policy, including vacation, sick leave, and holidays Opportunities to participate in company-wide events and activities Access to a range of employee resource groups to help you connect with colleagues and build relationships Conclusion If you're passionate about customer success and are looking for a challenging and rewarding role, we encourage you to apply for the Associate Customer Success Manager position at blithequark. As a member of our team, you'll have the opportunity to work with a talented group of professionals who are dedicated to delivering exceptional customer experiences. You'll also have access to a range of training and development opportunities to help you grow and advance in your career. Don't miss out on this exciting opportunity to join a dynamic and growing company – apply today! How to Apply To apply for the Associate Customer Success Manager position, please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Equal Opportunities blithequark is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and supportive of all employees, regardless of their background, culture, or personal characteristics. Recruiting Privacy Notice By submitting your application, you agree that blithequark may collect your personal data for recruiting, global organization planning, and related purposes. Refer to blithequark's Recruiting Privacy Notice for details on data processing and your rights. Apply for this job