**Associate Gold Customer Service Representative Bilingual Spanish & English – Join blithequark's Customer Service Team and Deliver Exceptional Experiences**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you possess excellent communication skills, a strong work ethic, and a commitment to excellence? If so, we invite you to join blithequark's dynamic team as an Associate Gold Customer Service Representative, where you will play a vital role in shaping the customer experience and driving business growth. **About blithequark** At blithequark, we are a purpose-driven organization committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. Our mission is to provide protection for the unexpected and deliver it with care, helping people to feel secure and confidently pursue their dreams. **Our Common Purpose** Our Common Purpose is the guiding principle that exemplifies the way we behave at blithequark. It supports us and keeps us on track as we strive to achieve our business goals. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors. We achieve our Common Purpose by demonstrating our Quality Standards of behaving with integrity, delivering expertise, showing care and compassion, and making things easy. **The Role** As an Associate Gold Customer Service Representative, you will be the face of blithequark, providing exceptional customer experiences to our English-speaking and Spanish-speaking customers. You will be responsible for: * Helping customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. * Delivering expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business. * Providing counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. * Upholding our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. * Maintaining and tracking accurate data in various computer systems. **Qualifications** To be successful in this role, you will need: * An Associate degree in a business-related field or equivalent experience. * A minimum of 6 months related work experience, with customer service experience preferred. * Excellent oral, written, and interpersonal communication skills. * The ability to review, record, and organize written data from a variety of sources with no pre-established format. * Proficiency with computers and Microsoft Office tools. * A clear understanding of the organization's policies, standards, and procedures to guide customer interactions. * The ability to pass state-specific insurance tests and obtain necessary licenses in all applicable states. **Benefits and Perks** As a valued member of our team, you can expect: * A competitive salary range, with opportunities for growth and development. * Comprehensive benefits, including medical, dental, and vision coverage. * Paid training and continuous learning opportunities. * A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion. * A chance to make a meaningful impact in the lives of others and contribute to our mission of providing protection for the unexpected. **Work Environment and Culture** At blithequark, we value our employees' hard work, integrity, and commitment to making things better. We strive to create an environment where employees feel a sense of community, belonging, and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn, and engage. **Compensation and Perks** The typical starting salary range for this role is determined by a number of factors, including skills, experience, education, certifications, and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at blithequark have a corresponding compensation plan, which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. **Training and Development** We offer paid training, which is critical to your success and therefore mandatory for the duration of training. Attendance and performance will be continually assessed throughout the training period. Training is Monday-Friday, 10:00 AM-6:30 PM EST, and lasts approximately 12 weeks. **Eligibility** The following states are EXCLUDED from eligibility: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington DC. The following states are EXCLUDED from eligibility unless you hold a current and valid personal lines insurance license: Alabama, Georgia, Kentucky, and Montana. **How to Apply** If you are passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about our application process and to submit your application. **Equal Opportunity Employer** blithequark is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law. **Fair Chance Notices** * California * Los Angeles Incorporated * Los Angeles Unincorporated * Philadelphia * San Francisco We look forward to welcoming you to our team and working together to deliver exceptional customer experiences and drive business growth! Apply for this job