Bilingual Evening Intake Agent
About Us Lawyer.com, Inc. is a leading online service provider connecting lawyers and consumers. We manage one of the world’s largest databases with over 2 million lawyers in 60 countries, operate high-volume email platforms, and handle thousands of weekly calls through our custom phone system. Our recognizable brand, Lawyer.com is rapidly gaining traction among both lawyers and consumers. Positioned within the $200 billion U.S. legal services market, we continue to grow quickly and expand our reach. Compensation & Structure • Training Pay: $16/hour during the initial two-week training period. • Post-Training Pay: $45,000–$85,000 annualized, per action based. • Status: Remote Independent Contractor (1099). Availability • Must be available for evenings and weekends only after training. • Training runs weekdays, September 30 – October 14, 9:30 AM – 5:00 PM EST. • Ongoing training provided to support growth and success. What You’ll Do • Provide professional service to consumers seeking legal assistance. • Use our technology platforms to handle incoming inquiries. • Manage a high-volume, fast-paced call environment. • Collaborate with internal departments to ensure quality service. • Partner with management to meet performance goals. Qualifications • Experience: Minimum 3 years in a call center handling 100+ calls/day. English fluency required; bilingual Spanish highly preferred. • Typing Speed: At least 40 WPM. • Availability: Evenings and weekends. • Technical Skills: Comfortable with internet tools, instant messaging, Outlook, and Microsoft Office. • Communication: Strong verbal, written, and listening skills. • Coachability: Willingness to accept and apply feedback. • Remote Readiness: Able to work independently in a structured, home-based environment. Remote Work Requirements • Quiet, distraction-free workspace. • High-speed internet: minimum 125 Mbps download / 25 Mbps upload. • Computer: PC (Windows 10/11 Pro) or Mac (latest OS). No Chromebooks. • Processor: Intel i5 (10th Gen+) or AMD Ryzen 5 (4000+) minimum; i7/Ryzen 7 preferred. • RAM: 8 GB minimum; 16 GB recommended. • Storage: 256 GB SSD minimum; 512 GB SSD recommended. • Display: Full HD (1920×1080) 13"–15" minimum; larger or external monitor preferred. • Audio/Video: 720p webcam with noise-canceling mic required; 1080p webcam and high-quality headset preferred. • Connectivity: Wi-Fi 6, Bluetooth 5.0+, at least 2 USB ports, HDMI or DisplayPort. Residency Requirement • Must be 18+ and a resident of a U.S. state. Job Type: Full-time Pay: $40,000.00 - $85,000.00 per year Application Question(s): • Do you understand this is a Remote Independent Contractor/1099 Position? • What is your Internet Download Speed? (Do NOT reply fast.) This is required to proceed . You can run a speed test by going to www.speedtest.net, • What time of day and days of the week are you available? • Can you start training September 30 for two weeks from 9:30 am to 5:00 pm EST? Experience: • Customer service: 2 years (Required) • Call center: 2 years (Required) Language: • Spanish (Required) Work Location: Remote Apply tot his job