Bilingual Quality Assurance Specialist, Contact Center
Job Description: • Monitor and evaluate call, email, and text interactions between representatives and customers • Identify areas of improvement and provide actionable feedback to various departments • Enhance performance and maintain a high level of service standards • Report on account documentation, adherence to company policies, and compliance Requirements: • Bilingual Spanish/English required • Conscientious and focused listening and reading skills with strong attention to detail • Analytical and problem-solving skills, and the use of good judgment • Ability to identify and provide professionally written actionable feedback • Effectively and professionally communicate verbally and in writing, including notation • Commitment to supporting the growth and development of evaluated representatives • Ability to adapt quickly to changing priorities and environments in a fast-paced setting • Effective time management, and the ability to meet targets within a specific timeline • Excellent interpersonal, facilitation, and relationship management skills • Ability to work independently with general direction and be self-motivated Benefits: Apply tot his job