Business Analyst - System Operations

ISO New England is the independent system operator responsible for ensuring the safe and reliable flow of electricity in the region. They are seeking a Business Analyst for the System Operations Readiness team to help design and implement projects that enhance the operation of the Bulk Electric System and support various groups within the organization. Responsibilities Collaborate with IT, Project Management, Market Development, and System Operations to design and implement multi-year projects that impact the groups listed above Develop clear, concise business requirements for existing and new software Perform thorough testing and review proposed changes to departmental software and processes while identifying and mitigating gaps Review existing software and processes used by the Control Room, Forecast Office, Outage Coordination, and Engineering groups to identify areas for improvement Assist with the development of internal and external training materials related to major projects or derived from completed analytical findings Support the ongoing refinement and revision of Operating Procedures and associated documentation based on changes to processes, tools, and software Skills Bachelor's degree in Business, Engineering, Technical Communication or a related field Strong writing skills with an interest in technical documentation Ability to learn complex systems and quickly understand new software and tools Strong Interpersonal and communication skills Ability to work effectively in a collaborative, team-oriented environment Familiarity with or coursework involving Confluence, Jira, or process documentation Strong analytical mindset with the willingness to ask questions and seek clarity Self-starter who is comfortable learning through mentorship, hands-on projects, and exposure to subject-matter experts Basic knowledge of ISO New England System Operations Exposure to or interest in the energy sector, utilities, or system operations Experience involving documentation, requirement writing, or system analysis Coursework or training in technical writing, structured writing, or information design Benefits Annual performance bonus Comprehensive health insurance (medical, dental and vision) Flexible spending and health savings accounts 401(k) plan with generous employer contributions Student debt benefit Life and AD&D insurance Disability insurance Critical illness and hospital indemnity benefits Paid time off Paid leave Wellness program Employee assistance program Other great company perks Company Overview Keeping the power flowing reliably and at competitive prices to the homes, businesses, and industries across the six diverse states of New England is a complicated, demanding, and ever-evolving job. It was founded in 1997, and is headquartered in Holyoke, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is