Business Operations Analyst

Face Reality Skincare is dedicated to helping individuals achieve clear skin through their clinically verified Clear Skin MethodTM. The Business Operations Analyst will support and optimize internal tools, ensuring smooth operations and continuous improvement of business processes. Responsibilities Partner with the Internal Tools Manager to assess system changes, gather business requirements, and identify opportunities for process optimization and automation Assist in configuring and maintaining internal tools and platforms, including CRMs, Form builders, and other business-critical systems Respond to Jira tickets and internal support requests, troubleshoot issues, and ensure timely resolution and communication Collaborate cross-functionally with business stakeholders to understand their processes and design improved solutions within our tools Work with internal development teams and third-party vendors as needed to implement, support, or enhance systems and integrations Manage user permissions and roles of select applications as needed Assist in designing and maintaining automated workflows to support sales and customer service processes Work with business stakeholders to update and generate reports and dashboards, ensuring accurate data and providing visibility for leadership teams Maintain clear documentation, including configuration details, workflows, automations, processes, system changes, and knowledge base documents Configure, maintain, and optimize Zoho CRM and related modules (CRM+, Desk, Sales IQ) Track performance of internal systems and proactively identify issues or bottlenecks Identify inefficiencies and propose improvements for existing processes Assist with testing new features, updates, or integrations before deployment Monitor automated workflows and troubleshoot failures Communicate with vendors for support or feature requests Skills Bachelor's degree in a relevant field or equivalent experience 1–3 years of experience in systems operations, business systems, IT support, or a similar role Experience working with CRMs (e.g., Zoho, Salesforce, HubSpot, or similar), Jira, Confluence, and other business tools Strong analytical and problem-solving skills; ability to think through workflows and identify potential improvements Exposure to workflow automation and process improvements Basic understanding of API integrations, data flows, and custom scripting Ability to analyze processes and identify optimization opportunities Strong troubleshooting and problem-solving capabilities Excellent communication skills, both written and verbal, for working with technical and non-technical stakeholders Organized and detail-oriented, with an ability to manage multiple requests and tasks at once Ability to translate technical concepts for non-technical stakeholders Detail-oriented with strong documentation habits Ability to manage multiple tasks and prioritize effectively Eagerness to learn new tools and continuously improve systems and processes Must be able to lift and carry objects weighing up to 25 pounds Ability to stand, walk and bend for extended periods Excellent hand-eye coordination and manual dexterity Ability to perform repetitive tasks with accuracy and attention to detail Must be able to communicate effectively in verbal and written form Comfortable lifting, pushing, and pulling equipment and materials Comfortable using a computer, keyboard, and mouse Experience with e-commerce or marketing platforms (e.g., Shopify, Klaviyo) Experience with automation platforms (e.g., Zapier) Familiarity with reporting tools and dashboards (Power BI, Zoho Analytics) Basic scripting or SQL knowledge for data manipulation Knowledge of project management tools (Jira, Asana, Smartsheet) Understanding of IT security and compliance best practices Benefits Bonus Full benefits package Company Overview Face Reality Skincare was founded in 2005 by licensed esthetician Laura Cooksey and her business partner Patrick Romani. It was founded in 2005, and is headquartered in San Leandro, California, USA, with a workforce of 51-200 employees. Its website is