Business Solutions Specialist, Resource Planning

UNITED STATES, GEORGIA, ATLANTA RESERVATIONS & CUST. CARE 17-NOV-2025 REF #: 30551 HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES) Reservations and Customer Care is redefining how we serve our customers and setting a new standard for the customer experience. The Specialist, Business Solutions – Resource Planning will partner across the Resource Planning team and the Res division to drive optimal utilization of our resources. The primary responsibilities of this role are developing business solutions to evolve resource forecasting models, identify operational coverage gaps and partner across the division to close them, and balance customer engagement time with time invested in resource training and development. This role is a well-positioned opportunity for those seeking to leverage their data analytics skills to expand their business knowledge and improve how our supply of resources is positioned to address customer demand. Key Responsibilities: • Apply forecasting and analysis expertise to inform strategic decisions impacting resources and operational coverage • Design and implement centralized data processes and automation to drive create value across the Resource Planning team • Become the Resource Planning data subject matter expert (SME) with the ability to navigate diverse data sets and ensure insightful analysis. • Champion a continuous optimization mindset using data analytics to identify trends and adjust resource plans to address inefficiencies • Collaborate cross-divisionally to lead strategic initiatives that elevate the deployment of resources and drive productivity • Building operational processes to support quick turn “what if” scenario analysis • Maintain databases and data tables to audit dataflows ensuring reliability and accuracy • Partner across the Resource Planning team to design a streamlined suite of • comprehensive data reporting and visualizations highlighting insights for stakeholders • Thrive in a high-paced environment, demonstrating the ability to manage multiple priorities BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: • Competitive salary, industry-leading profit sharing program, and performance incentives • 401(k) with generous company contributions up to 9%. • Paid time off including vacation, holidays, paid personal time, maternity and parental leave. • Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits. • Family care assistance through fertility support, surrogacy and adoption assistance, • lactation support, subsidized back-up care, and programs that help with loved ones in all stages. • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health. • Domestic and International space-available flight privileges for employees and eligible family members. • Career development programs to achieve your long-term career goals. • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies. • Recognition rewards and awards through the platform Unstoppable Together. • Access to over 500 discounts, specialty savings and voluntary benefits through Delta Perks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare. WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS) • Candidates for this position should have at minimum a bachelor’s degree in business, technology, or a related field preferred, along with 4-6 years of relevant work experience in data analytics. • Advanced proficiency in SAS/SQL or similar tools with the ability to write complex queries. • Proficiency in Tableau or Power BI and Microsoft Office (ie Excel, PowerPoint, etc). • Intellectual curiosity with strong ability to interpret complex data and translate it into actionable insights. • Excellent verbal and written communication skills, with attention to detail and the ability to present data-driven insights to non-technical stakeholders. • Strong ability to collaborate with stakeholders from other departments and ability to develop effective relationships with all levels. • Self-starter with strong prioritization skills and an ability to manage priorities under short deadlines. • Consistently prioritizes safety and security of self, others, and personal data. • Embraces diverse people, thinking, and styles. • Possesses a high school diploma, GED, or high school equivalency. • Is at least 18 years of age and has authorization to work in the United States. WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS) • Candidates for this position may have a Bachelor’s degree in Data Science, Statistics, Computer Science, or Business Analytics. • Advanced degree preferred. • Experience with complex operational data sets at Delta (OAP, Res, CX, Commercial, RPAD). • Contact Center knowledge including resource planning, processes, tools and infrastructure. Apply tot his job