Call and Contact Center Jobs - Co-op Software Engineer, Backend
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. They are seeking a Co-op Software Engineer to gain real-world experience in software engineering, where you'll work on impactful projects and collaborate with seasoned professionals. The role involves building functionality into Dialpad’s backend services and improving customer experience, infrastructure scalability, and security. Responsibilities Build customer-impacting functionality into Dialpad’s backend services Design and implement robust, reusable, and scalable backends through collaboration with a close-knit team Your impactful work will help improve: Dialpad’s customer experience, infrastructure scalability, security, and costs Skills Currently enrolled in a university program (3rd year+) or recently graduated in Computer Science, Computer Engineering, or a related field of study Minimum of 8 months of hands-on experience in software development Available to work full-time (40 hours per week), Monday to Friday, 9 AM to 5 PM Familiarity/experience with Python, Java, C++, or similar programming languages Familiarity with SQL or NoSQL databases, including how to query and interact with databases A solid understanding of data structures, algorithms, and software design Skilled in writing clean, reusable code using object-oriented design principles Ability to debug code and write unit tests Basic knowledge of version control systems to collaborate on projects and track changes Launch new code weekly with our fast release cycles Experience with Git is a plus Experience working with containerization and orchestration in the cloud is a plus Benefits Competitive benefits and perks Robust training program Company Overview ContactCenterWorld.com provides world-class research, conferences and a customer focussed website for contact center industry professionals It was founded in 1999, and is headquartered in Thunder Bay, Ontario, CAN, with a workforce of 201-500 employees. Its website is