Car Rental Reservationist (no DSL)
Virtual Desk Jobs ( is now seeking for a Car Rental Reservationist to work with their Contact Center’s Customer Service team! This is a virtual, U.S. based position. JOB SUMMARY: This role has the responsibility to answer general questions, research reservations and billing, troubleshoot and resolve a variety of customer concerns, and address complaints, all while providing the highest level of service for which we are known for and our customers expect! Customer service is our way of life! Our goal is to exceed our customer’s expectations and that starts with YOU! One customer, one call, and one delivered promise at a time. ESSENTIAL DUTIES: Handle multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications. Handle incoming calls, while efficiently resolving a variety of customer service inquiries. Utilize problem-solving skills to efficiently answer customer requests. Maintain, at a minimum, target levels of productivity and performance. Locate and interpret complex information from a number of databases. Maintain a courteous and pleasant demeanor while speaking with external and internal customers. Adapt to the need of individual callers. Accept repetitive work tasks while providing excellent service to customers. Provide timely and accurate information reflecting a customer-oriented image for the company. Seek to improve job performance through self-assessment, skill development, training and goal setting. Maintain a regular and reliable level of attendance and punctuality. Perform miscellaneous job-related duties as assigned. JOB REQUIREMENTS: Permanent residence with a defined working space that is clean and quiet. Must have a computer/PC (No MACs) with compatible OS versions: Windows 10. Must have a computer USB headset with microphone and a separate modem. Must have a router with gigabit speed connection via Ethernet cable. Must have high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless). The minimum upload speed of 2 mbps. Minimum download speed of 5 mbps. Use of wireless and Wi-Fi “air cards” is prohibited. • Applicants must meet all technical qualifications at the time of application. • You will be shipped a headset and key fob to the address provided on your application. Equipment may arrive separately. *We reserve the right to verify that your PC meets or exceeds these requirements. CONTRACTOR PAYMENT STRUCTURE: In addition to $16.85/hour, you will have the opportunity to earn bonuses based on both individual and team performance. Top performing individuals earn an additional $600/month, while top performing teams can earn up to an additional $2 more per hour, for every hour worked, during each month! SCHEDULE: Must be willing to work a full-time schedule (40 hours/week), with start times between 11am-1pm (Central Time Zone), including both Saturday & Sunday. To best serve the needs of our customers, our Customer Service team is available until 10:00 pm CST offering full-time schedules with start times between 11 am–1:30 pm. Schedules include working weekends and do not change week-to-week. Once a schedule is assigned it is not negotiable upon completion of training. APPLY TO BECOME A CUSTOMER SERVICE AGENT: Please go to and select the Customer Service Job Bank Portal. Please reference agent ID code VDJTanyaPhilip. Your current resume is needed. Please contact us directly to discuss customer service remote job openings at (405) 494-0214. Apply tot his job