Client Experience Manager - Venues & Festivals
Description: • As a Client Experience Manager (CEM), you will serve as the day-to-day contact for our clients, ensuring they achieve their goals with our platform and services. • You will work closely with the Director of Accounts and Technical Solutions Managers (TSMs) to provide a seamless and exceptional client experience. • Your focus will be on managing the operational needs of client accounts, fostering relationships, and ensuring platform adoption and satisfaction. • Act as the primary point of contact for assigned client accounts, managing their daily needs and inquiries. • Monitor and address client tickets in the queue, ensuring prompt and effective resolution of issues. • Build client groups and events, as required. • Serve as the quarterback for your accounts, coordinating across teams to meet client needs and goals. • Engage with the Director of Accounts for issue escalation and strategic guidance. Requirements: • 5+ years in similar roles with online ticketing, festivals or venues • Ability to manage and grow client relationships • Experience building, managing events, financial reporting, and digital marketing in a primary event ticketing software • Familiarity with external tools used by professional sports teams (e.g., Fevo, KORE) • Proficiency in Hubspot, Notion, Slack, & Google Apps • Excellent communication and negotiation skills • Strong problem-solving, analytical, and presentation skills • High ethical standards, ensuring transparent and fair interactions with customers • Open to feedback, adaptable, with a commitment to learning • Excellent written and verbal communication skills • Strong organizational skills and ability to provide a high level of customer service • A bachelor's degree in business or a related field; postgraduate degree or additional certifications preferred Benefits: • 100% Remote Okay with Hybrid Optional • Paid Health benefits ($0 Premiums) • Dental, Vision, Life Plans • Open Vacation • 401k (50% Match up to 3%) • Paid Equipment • Education Stipend • Paid Holidays & Birthdays Off • Parental Leave • Ticket Hookups! Apply tot his job