Client Service Consultant (Hybrid / Remote)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring our next Client Services Consultant based out of our Kansas City, MO office. The Client Services Consultant is responsible for coordinating all aspects of direct mail and marketing service projects for clients—from initial planning through final production and delivery. This role focuses on managing projects that include specialized printing, mailing, and marketing deliverables for a diverse client base. The consultant ensures that each project is executed on time, within budget, and to the client’s specifications while maintaining the highest standards of quality and customer satisfaction. Ideal candidates will bring hands-on experience with marketing mail, direct mail production, and printing processes, along with strong project management and client-facing skills. Responsibilities • May work at client site from time to time. • Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams. • Project is typically focused on the delivery of new or enhanced products with primary goal of improvement of customer satisfaction through the use of technology. • Project management skills, rather than technical skills, are key, however a strong technical background is often required to manage competing interests. • Typically oversees schedules and budgets to ensure goal attainment. Project Delivery & Coordination • Manage client projects from inception through completion, focusing on direct mail, print, and marketing deliverables. • Coordinate all aspects of job setup, scheduling, production, and delivery across internal departments and external vendors. • Partner closely with sales, production, and technical teams to ensure accurate execution of client specifications. • Monitor project timelines, budgets, and quality standards, taking proactive action to address issues and meet client expectations. • Serve as the primary contact for clients, ensuring clear communication, project transparency, and high satisfaction levels. Cross-Functional Collaboration • Liaise between clients, sales, creative, production, and technology teams to support seamless project flow. • Facilitate discussions around design requirements, print specifications, and data preparation for mail services. • Maintain strong working relationships with internal stakeholders and external partners to support delivery excellence. Customer Engagement & Satisfaction • Build trusted relationships with clients by understanding their marketing goals and ensuring successful campaign execution. • Provide consultative guidance on best practices in marketing mail, direct mail production, and print solutions. • Troubleshoot project challenges and escalate as necessary to ensure resolutions that maintain client satisfaction. Qualifications • Bachelor’s degree or equivalent professional experience. • Proven experience managing direct mail, printing, or marketing service projects required. • Strong understanding of print production workflows, mailing requirements, and marketing campaign execution. • Familiarity with graphics and creative file preparation preferred. • Excellent organization, communication, and problem-solving skills. • Ability to manage multiple client projects in a fast-paced environment with tight deadlines. Compensation Range: The salary range for this position is $65,000 - $70,000. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. Bonus Eligibility: Bonus Eligible Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. Apply by clicking the application link and submitting your information. The deadline to apply for this role is March 1, 2026 We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration. US applicants: Click here to view the EEOC "Know Your Rights" poster. Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected] . Apply tot his job