Client Success Manager

Leadership Connect is a premier information service dedicated to developing relationships that impact decisions in government, business, and media. They are seeking a Client Success Manager to enhance client experiences, drive user engagement, and provide solutions to client challenges. Responsibilities Driving user engagement through meetings with key account users both virtually and in person Owning the user engagement and growth of your territory becoming the client SME on Leadership Connect products and the solutions available to a client Onboarding new accounts, engaging and educating users on service best practices, positioning our clients to achieve their goals Troubleshooting user challenges through creative engagement and problem-solving with the client's needs top-of-mind Developing and expanding usage at all levels of an account, building advocacy with key account decision-maker Collaborate with our content, product, and sales front office teams, providing user feedback to improve our product offers Skills 1-3 years of sales experience in a SaaS environment with a track record of user engagement and passion for problem-solving, preferably with Client Success experience Driven by client interaction and improving user experience, connecting with users both over email, virtually, and in-person with excellent communication skills Intellectually curiosity about Leadership Connect client organizations (e.g. government, large corporations, media, non-profits) Strong organizational and time management skills Proficient with a CRM, preferably Salesforce You thrive in a fast-paced environment where you can contribute to the development and implementation of new processes Benefits Awesome medical insurance plan Dental Insurance Life & Disability insurance Flexible spending accounts Unlimited PTO! Eleven Paid Holidays $3,000 Employee Referral Program Employer contribution to 401(k) plan Rewards and recognition programs Company Overview Leadership Connect tracks leaders in government, business, and media; maintains detailed profiles; and helps clients connect with them. It was founded in 1969, and is headquartered in Washington, District of Columbia, USA, with a workforce of 51-200 employees. Its website is