Client Success Specialist

Cohere Health is a company that delivers AI-powered solutions to improve healthcare access and payer-provider collaboration. They are seeking a Client Success Specialist to support the Client Success Manager, enhance client relationships, manage communications, and improve client experiences through data analysis and project support. Responsibilities Assist the Client Success Manager with day-to-day activities including email correspondence, follow-ups, ticket tracking, meeting notes, and general administrative support Manage the client-facing inbox: triage incoming emails, respond to inquiries, escalate issues when necessary, and ensure timely resolution of all client needs Monitor and manage client-submitted support tickets through to resolution, coordinating with relevant internal teams as needed Analyze client data and key metrics to generate insights that support both internal decision-making and client-facing initiatives Lead and support Client Success Managers on cross-functional projects, including external communication strategy, implementation support, training material development, and acting as a liaison with internal teams Proactively identify opportunities to improve the client experience by gathering feedback, monitoring trends, and recommending enhancements to processes or services Skills Bachelors degree in related field 1-3 years in a role supporting account management, client success, or a similar role Proven expertise in administrative support, cross-functional collaboration, and project management support Strong skills in communication, troubleshooting, organization, and the ability to adapt and remain flexible in a fast-paced environment Must be passionate about contributing to a culture that values consistent delivery of a proactive, supportive, and partner-oriented experience Demonstrated success in expanding skill sets through hands-on experience in unfamiliar areas, showing adaptability and initiative Project management skills, including planning, execution, and cross-functional coordination Familiarity with Salesforce, Confluence, JIRA and Google Suite a plus Healthcare domain experience is strongly preferred Direct experience working with health plans is preferred Benefits Medical, dental, vision, life, disability insurance, and Employee Assistance Program 401K retirement plan with company match; flexible spending and health savings account Up to 184 hours (23 days) of PTO per year + company holidays Up to 14 weeks of paid parental leave Pet insurance Company Overview Cohere Health is a SaaS company that focuses on improving the efficiency and effectiveness of healthcare delivery. It was founded in 2019, and is headquartered in Boston, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is