CLINICAL CARE COORDINATOR: Ambulatory Care Services (Rogel Cancer Center - Nurse Navigator Breast Oncology)

About the position Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. Responsibilities • Professional RN with clinical knowledge specific to the multidisciplinary care of breast oncology, who offers individualized assistance to patients, families, and caregivers to help overcome health system barriers throughout the trajectory of their care. • Provides education and emotional support to patients and their families to help reduce the anxiety that a new diagnosis of cancer can bring. • Communicate with patients, families, and caregivers at identified touchpoints in their care (i.e.: new patient appointment, discharge from hospital, chemotherapy follow up and transitions in care). • Encourage them to be an active member of their own healthcare team and help them to make important, informed decisions regarding their healthcare. • Assist patient in overcoming any psychosocial or practical barriers such as lack of transportation, financial concerns, or general skepticism of the healthcare system. • Promote seamless and timely patient-centered care from the time of diagnoses, through the continuum of their care. • Provide guidance to promote positive outcomes and patient satisfaction. • Provide culturally sensitive, age-specific team-based care models in delivering nursing care for the multidisciplinary care of breast oncology patient population. • Accurate and efficient documentation of nursing care. • Knowledge and appropriate use of internal and external resources. • Support clinical triage and new referrals to facilitate appropriate scheduling, patient needs and timely access to care in collaboration with the intake coordinators. • Integral member of the multidisciplinary team including tumor board discussions and follow up. • Translate complex medical information into language patients, families, and caregivers can understand and apply. • Monitors the patient, family, and caregiver understanding and compliance with the plan of care. • Assesses and provides referrals for patients who have tangible barriers to care such as finances transportation needs and prescription costs. • Participates in the tracking and monitoring of metrics and outcomes, in collaboration with clinical administration to document and evaluate program outcomes. • Serve as an essential liaison between patients and all other care providers. • Collaborates with lay navigators to facilitate appointments for consults and support services within established service standards including social workers, dieticians, physicians etc. • Develop patient education programs and tools. • Responsible for outreach efforts to establish and maintain positive working relationships with key members of the healthcare team and community resource groups. Requirements • Current licensure as a Registered Nurse in the State of Michigan. • BSN or Associate Degree/Diploma in Nursing along with a Masters Degree in Nursing. • Minimum of two (2) years of Oncology RN experience within the last three (3) years. • Minimum of two (2) years Ambulatory Care RN experience within the last five (5) years. Nice-to-haves • Experience with patients undergoing breast cancer treatment in the last three (3) years. • Experience with patients undergoing surgical oncology experience in the last three (3) years. • Experience as a Nurse Navigator or Clinical Care Coordinator in the last five (5) years. • Ambulatory Care Experience with telephone triage/symptom management within the last five (5) years. • OCN certification. Benefits • Excellent medical, dental and vision coverage. • 2:1 Match on retirement savings and immediate vesting. • Generous Paid Time Off Allowances. • Robust Tuition and Certification support programs. • Large offering of no cost CEs and professional development for advancement. Apply tot his job