CMDB Solution Architect

Job Title: CMDB Solution Architect Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. CMDB Solution Architect We are seeking a highly skilled CMDB Solution Architect to join our dynamic team. The successful candidate will have a strong background in strategic solutioning and expertise in CMDB platforms such as ServiceNow, BMC, or others. This role requires a deep understanding of ITIL and the ability to design and integrate CMDB systems to support key IT processes. Key Responsibilities: • Develop strategic solutions to align with IT goals and objectives. • Provide CMDB platform expertise in ServiceNow, BMC, or other platforms. • Apply a strong understanding of ITIL principles to enhance operations. • Lead data modeling and design efforts to ensure data accuracy and integrity. • Architect integration solutions for seamless data flow between CMDB and other IT systems. • Define and establish governance practices for CMDB management. • Design CMDB integrations with other IT systems to support processes such as incident resolution, change management, and strategic decision-making. Qualifications: • Proven experience in strategic solutioning in alignment with IT objectives. • Expertise in CMDB platforms like ServiceNow or BMC. • Strong grasp of ITIL frameworks. • Extensive experience in data modeling and design. • Experience in integration architecture. • Demonstrated ability to establish governance practices for CMDB. • Experience in designing CMDB integrations to enhance IT processes and decision-making. The base salary range for this position is $106,087 - $166,709 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The deadline to apply for this position is 09/24/2025 Location: USA, NE, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: - English - Spanish To request a reasonable accommodation please click here . If you wish to review the Affirmative Action Plan, please click here . Apply tot his job