Collections Specialist

Mission / Purpose of the Role: The Accounts Receivable (AR) / Collections Specialist ensures the timely and accurate collection of outstanding accounts receivable while maintaining positive clien relationships and supporting the company’s financial health. Serving as a key liaison between clients and the finance department, this role promotes professionalism, accountability, and exceptional customer service. Key Responsibilities: The ideal candidate will succeed by achieving the following objectives within the first 6–12 months: Maintain total 90-day aged receivables at 10% or less on a weekly basis. Maintain at least 98% accuracy in customer account records. Resolve 95% of disputes within 3 business days. Ensure 100% of invoices, statements, and payment confirmations are sent to clients within 48–72 hours of request or due date. Contact 125 customers with balances over 90 days weekly. Make approximately 30 collection calls per day and manage 25–30 Salesforce cases daily (with higher volume early in the month). Core Competencies: Behavioral traits predictive of success in this role: Learning Agility: Learns from experience and continuously improves. Adaptability: Adjusts to changing circumstances with a positive attitude. Receptive to Feedback: Openly receives and applies feedback. Emotional Intelligence: Demonstrates self-awareness, empathy, and social awareness. Accountability: Owns tasks, outcomes, and mistakes. Critical Thinking: Approaches problems logically and makes sound decisions. Initiative: Anticipates needs, solves problems proactively, and drives tasks forward. Resilience & Persistence: Maintains focus and motivation in challenging situations. Collaboration: Works effectively with team members and other departments. Integrity: Acts ethically and builds trust with colleagues and clients. Communication: Communicates clearly and effectively. Customer Orientation: Prioritizes client satisfaction while achieving collection goals. Quality Focus: Maintains a high standard of work. Requirements: Proven experience in accounts receivable, collections, or related finance role. Proficiency in Microsoft Office Suite, NetSuite, and Salesforce (or similar CRM systems). Strong communication and interpersonal skills. High attention to detail and accuracy. Ability to work independently and collaboratively in a fast-paced environment. About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential. We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com. #LI-MA1