Commercial Operations Fulfilment Analyst • Revenue Operations
Who are we?Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.Job SummaryThe Commercial Operations Fulfilment Analyst is responsible for advisory, planning, E2E orchestration and execution of commercial contracts/activities from initiation to close, ensuring customer commitments are met in a timely and quality-driven manner while upholding company compliance. In addition, she/he may contribute to global initiatives to simplify, scale and transform, in support of predictable revenue performance and optimized customer experiences.ResponsibilitiesLiaises with (external and internal) customers to provide guidance, analyze needs, and project manage timeline and expectationHandles sensitive contracting information with exceptional due diligenceGathers customer requirements and translates into custom analysis and work planSolves customer and commercial problems and analyses possible solutions using experience, precedents and exercises judgments based on the analysis of multiple sources of informationUtilizes and updates organizational tools, data, and assets to support daily operational activitiesCreates contractual paperwork and exhibits/schedules and executes in systems in compliance with policies, processes, and service levelsEngages with internal cross-functional stakeholders on approvals and dependent activitiesFollows up signatory requirements, contract timely activation in systems and paperwork archivingFacilitates non-standard agreement language, redline and dialogue between EQIX and customersEscalates internally or obtains management approvals for any process varianceAssists external or internal inquiries for process guidance or claimsEmbraces ongoing changes due to audits, events or transformational/alignment directionsContinuously voice up suggestions, and find better ways to support customers, operate as a team, adopt processes, utilize systems, and consume data and performance metricsMay assist with the onboarding for new team membersMay contribute on global programs/projects; may lead functional projectsMay perform other duties as required QualificationsAt least 5 years relevant professional experienceB2B experience supporting external customers, quote-to-cash processes, and/or business operationsSound planning, analytical and problem-solving skills and experienceExcellent verbal, presentation and written communication skills and ability to interact effectively with external customers, internal stakeholders, at all seniority levelsAbility to explain complex information simply and clearlyExperience working cross-countries/regions, with large/multiple motion sales organizations and other cross-functional departments for MNCUnderstand key business/customer drivers and at ease with corporate tools (e.g. CRM, ERP, BI)Self-motivated team player able to work without supervision, set priorities, create plans, solve roadblocks, and meet deadlinesAbility to work in a fast-paced environment and stay focused, diligent under pressureAbility to exercise sound judgement, be impartial while remaining customer obsessed and a trusted partner/advisorProactive, curious, continuously learning, self-reflecting, and sharing knowledge/experienceExcellent MS Office skills (Word, Excel, PowerPoint etc.)Experience (desirable) with project management, process optimization, data/metrics, and systemsExperience (desirable) working in High Tech, Data Center, Cloud or Telecom industry, in Business, Revenue, Sales, Customer Care, Legal and/or Finance Operations departmentSpanish fluency with a good command of EnglishEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.We use artificial intelligence in our hiring process. Learn more here. Apply tot his job