Community Moderator

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview Community Moderator Deliverables / Responsibilities • Serve as Community Manager for the Google for Education Community Platform's Google Educator Community. This includes: ○Posting regular content on GfE & Gemini news and product announcements ○Running monthly webinars (providing a perspective and thought leadership on Google tech's role and value in education, hosting thought leaders in this space) ○Monitoring new content submissions (reviewing all new member content submissions and approving/denying posts daily) ○ Moderate for inappropriate behavior ○Attending weekly production sync with iTalent ○Filing bugs as-needed for feature requests and to notify developer team of bugs on the platform ○Providing community structure / design / feature recommendations with the goal of improving the UX and engagement in the group ○Working with xfn teams to post announcements about the Educator community to drive new users to the Educator Community ○Grow, foster, and retain community members ○Drive engagement and posts on the platform - post engaging content and invite others to post ○Post regular, high-impact content to the GEG Communities (Higher Ed and K-12). ○Localization & GEG Content: Work directly with regional leads and GEG Leaders to curate and post up-to-date content, ensuring relevancy and localization across GEG regions. Reporting and Feedback • Export data analysis reports from the platform and provide high level summaries to the Impact Team • Summarizing feedback and reporting: Gather community insights, identify trends, and generate reports to inform program improvements. Serve as a Community Manager for the GEG Communities • Higher Education • K-12 • Working with regional leads and GEG leaders to post updated content • Creating the structure needed for the GEG Leader regions • Working with Program Manager to determine which are needed Suggested Experience • 5+ years in Education or EdTech • Bachelor's degree Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. Apply tot his job