Content Strategist

Description UX Content Designer - UX Product Design Team - Small Commercial Quoting Experience This position will have hybrid in-office requirements if you are located within 50-miles of Portsmouth (NH), Boston (MA), Seattle (WA) or Plano (TX). Join the User Experience organization at Liberty Mutual! The User Experience organization is on a mission to create extraordinary digital experiences that position our company to win with our customers, agents, and prospects. We strive to provide the best digital quoting, customer service, and claims experiences in the industry, delivering innovative solutions that exceed consumer and agent expectations. About the team You’ll join a 60+ person UX organization consisting of kind and talented product designers, content designers, and UX developers. About this role We’re looking for a UX Content Designer to join our UX Product Design team to support the optimization of our agent-facing Small Commercial legacy quoting experiences. You will provide dedicated content design support to create best-in-class digital tools for power users, aimed at increasing agent efficiency, improving satisfaction, and reducing expenses and tech costs. You’ll also benefit from the support of our content community of practice, where you can exchange ideas and learn from other content design practitioners.? You'll experience a degree of autonomy as you support individual product team(s), while also being a part of a mature UX team collaborating with product designers and user researchers. In this role you will work with business owners, engineers, and product owners to understand the business vision and objectives. You will collaborate daily with the broader team to deliver content solutions that meet user needs and business goals. In this role, you will: • Work in an agile environment. You’ll partner closely with product owners, product designers, and engineers, as well as other content designers, marketers, analysts, and researchers. • Identify content opportunities. You’ll use content design and strategy methods to find ways to improve the user experience through information architecture and the use of language. • Write concise, effective content. Your writing will adhere to guidelines for tone and voice, follow established standards and use language best practices for the given channel/medium. • Continuously seek and integrate user feedback. You’ll evaluate UX effectiveness and determine where and how to optimize content. • Coordinate across multiple projects and workstreams. You’ll learn a complex product ecosystem and collaborate with other teams to ensure a seamless experience for the user. This role might be for you if: • You have a Bachelor's degree in English, Communications, Journalism or a related field, or equivalent work experience. • You have a strong attention for detail and enjoy working collaboratively on large projects while giving and taking feedback from both junior and senior design partners. • You have experience working on design teams with a proven track record of successfully delivering content for external-facing digital applications. • You have supported multiple agile software engineering teams in a scrum methodology environment. • You know how to employ content design and strategy methods and tools like content audits, competitive assessments, quantitative analysis, design thinking exercises, user research, persona development, etc. • You’re analytical, and you love to synthesize complex information. • You have a portfolio of written work that demonstrates creativity, problem solving, business impact, and results. • 3-5 years of relevant experience. Qualifications • As typically acquired through a Bachelor`s degree in English, Communications, Journalism or related field or equivalent experience and 2+ years of experience in a related field • Experience leading content initiatives from ideation through implementation • Exposure to human-centered design practices and product development methodologies • Strong attention to detail and ability to manage multiple projects simultaneously • Exceptional written and oral communication skills • Comfortable interacting with all levels of the company • Ability to present projects and status reports • Strong relationship building, networking, and collaboration skills About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco Apply tot his job