Conversational AI Developer
IVA Program Engineer (Contract-to-Hire) Atlanta, GA (Hybrid → Remote) Contract-to-Hire | $60–$70/hr | $125K–$135K conversion Our client is expanding its Intelligent Virtual Assistant (IVA) capabilities and is seeking an experienced IVA Program Engineer to help lead and scale enterprise-grade IVA and self-service solutions. This role is ideal for someone who thrives at the intersection of technology, customer experience, and business collaboration, with hands-on experience delivering complex, long-term IVA implementations. What You’ll Do • Own and evolve IVA applications from concept through long-term delivery • Partner closely with business stakeholders, developers, and CX teams to translate requirements into scalable IVA solutions • Design and support prompting strategies, automation workflows, and self-service use cases • Support and enhance IVA platforms such as Verint IVA Studio and Copilot Studio • Drive integrations across a Microsoft-centric environment, including CRM and cloud services • Lead and support complex, multi-year enterprise technology programs Required Qualifications • 7–10 years of experience leading enterprise programs or projects • 3+ years of hands-on experience with IVA solutions and implementations • Strong expertise in NLP, AI, prompting, self-service use cases, and IVA integrations • Experience working with modern IVA/CX platforms such as Verint IVA Studio, Copilot Studio, Kore.ai, Genesys, or NICE CXone • Proven ability to collaborate with developers, understand code, and communicate technical concepts clearly • Experience delivering large-scale, long-term technology initiatives in enterprise environments Nice to Have • Experience with CCaaS platforms and CRM systems (e.g., Dynamics, PestPac, or custom solutions) • Strong Azure Cloud experience • Telecom or UCS background • Programming experience (JavaScript or similar) Work Arrangement • Location: Atlanta, GA (2170 Piedmont Rd. NE) • Schedule: First month onsite (5 days/week), then transition to remote work Why This Role • Own and influence enterprise-grade IVA solutions with long-term impact • Work on complex, multi-year initiatives (projects can span up to two years) • High visibility role partnering with business, CX, and engineering teams • Contract-to-hire opportunity with competitive compensation Apply tot his job