Corporate Counsel Litigation, Dispute Resolution and Risk Mitigation

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow was founded on the idea that we could make the world of work, work better for people. Our mission is to create great experiences at work for our customers, and we are building a culture that delivers on that same promise for our own employees. We are seeking a highly motivated corporate counsel with demonstrated litigation experience who can assist ServiceNow with not only active litigations but also implement and oversee policies and practices that help the company avoid and minimize litigation risk. This position will manage and provide support in commercial litigation matters, disputes, and investigations – both in the United States and globally. Primary responsibilities include case management, case assessment, responding to discovery, responding to threatened claims, and pursuing claims on behalf of ServiceNow when necessary. This position is also responsible for developing, improving, and overseeing internal processes related to litigation and associated legal operations. This role can be based in San Diego, or another ServiceNow office or it can be a remote position. This is an important opportunity to play a pivotal role on ServiceNow’s expanding legal team and to deliver thought leadership on challenging legal issues in an exciting, fast-paced environment ServiceNow is changing the way people work. With a service orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. What you get to do in this role: • Help manage all aspects of commercial litigation including fact finding and analysis, case assessment, e-discovery, subpoena responses, witness preparation, motion practice, and arbitration or trial preparation. • Perform legal research and assess risks, benefits, and costs associated with legal claims. • Support the identification and collection of electronic evidence and data using various tools • Advise internal stakeholders on legal risks, strategies, and the litigation process. • Liaise with outside counsel, the internal Legal team, and internal business stakeholders concerning discovery and case management issues. • Identify potential legal issues and advise the business to minimize exposure and/or pursue opportunities. • Perform internal investigations and identify and gather evidence. • Draft correspondence, settlement agreements, reports, declarations, internal guidance documents, policies, and procedures. • Analyze various commercial agreements to evaluate potential legal impact and/or risk • Help manage the legal hold process and ensure compliance with legal holds, protective orders, and e discovery obligations. • Work with teams around the world • Contribute to the development of ServiceNow’s Legal Services Delivery products, where we create and deploy workflows on the Now Platform to make our team and our customers’ Legal Departments more effective. In short, help us make the world of work, work better for people. Qualifications To be successful in this role you have: • A strong work ethic, exceptional judgment, and uncompromising integrity. • Bachelor’s degree and Juris Doctorate from an ABA accredited law school (or foreign equivalent). • Current membership in a US state bar in good standing • 5+ years of litigation experience at a highly regarded law firm or in house legal department of a global company; tech industry experience and familiarity with employment litigation and/or bankruptcy proceedings a plus. • Strong familiarity with e-discovery software and platforms • Excellent interpersonal skills and proven ability to build strong and deep working relationships with internal stakeholders over multiple geographical locations. • Ability to understand complex issues, assess risk and provide concise, actionable, business focused legal and risk mitigation advice and counsel. • A practical, proactive, collaborative and business-focused approach to problem solving with the ability to make sound decisions and exercise good judgement. • Ability to work independently and under pressure, and to handle multiple competing tasks simultaneously and thoroughly to closure in a fast-paced environment. • Ability to travel as needed. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. 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