Criminal Division Operations Manager job at City of Seattle, Washington in Seattle, WA

Title: OOC - Criminal Division Operations Manager Job Description: Salary $118,118.16 - $177,229.44 Annually Location Suite 2050 Seattle, WA Job Type Out of Class Assignment - Citywide Remote Employment Flexible/Hybrid Job Number 2026-00047 Department Law Department Language Premium No Position Description With more than 200 attorneys and professional staff, the Seattle City Attorney’s Office is one of the largest law offices in Seattle and is the third largest public law office in the State of Washington. Our office is committed to making Seattle a safe, healthy, empowered and thriving community for everyone. We strive to pursue justice in Seattle with integrity, creativity, and fairness, while both acknowledging and addressing historical injustices within the court system. We believe working transparently, innovatively, and collaboratively with our partners in the community is necessary to achieve outcomes that promote our shared goals. The Seattle City Attorney’s Office Criminal Division represents the City in prosecuting misdemeanors, gross misdemeanors, and traffic infractions in Seattle Municipal Court, including crimes such as driving under the influence, domestic violence, theft, assault, property damage, and trespassing. The Criminal Division’s Administrative Team is seeking a motivated, self-directed leader with strong interpersonal skills who will assist the Criminal Division Chief with the administration and management of daily operations in the Criminal Division. This position manages the day-to-day operations and ensures that long-term projects are on track and deadlines are being met. The Criminal Division Operations Manager will work towards identifying, addressing, and solving operational issues that may be technical or legal in nature, and sometimes require a high level of analysis. They will provide direction and strategic planning for the professional support teams and division staff, which includes approximately 90 attorneys, staff, and interns/volunteers. This position may also serve on various steering committees to meet department objectives. The selected candidate will offer creative ideas/solutions regarding conflict management, and will demonstrate strong technical skills in the areas of case processing, operational improvements, administrative practices, organizational structure, and work processes. The Criminal Division Operations Manager reports directly to the Criminal Division Chief. Job Responsibilities Program Management Provide administrative support to the Criminal Division Chief. Oversee the day-to-day operations of the Criminal Division. Serve as the Division point of contact person for the section supervisors. Ensuring long-term projects' key measurables are being reviewed to ensure that deadlines will be met. Manage and track timelines, progress, and achievements related to Division objectives. Identify, address, and solve operational issues that may require a high level of analysis to support management decisions in a professional and timely manner. Address staff concerns in partnership with the HR department. Provide clear direction and strategic planning for professional support teams and division staff. Design and implement office policies and procedures in partnership with the Criminal Division Chief. Provide recommendations for improvements in the operation and administrative practices, organizational structure, and work processes to enhance efficiency and effectiveness. Identify and mitigate operational risks and implement controls and protocols. Manage document retention and disposal in compliance with policies and facilitate coordination with the City Records Center, the City Archivist, and the Seattle Municipal Archives. Support special projects and initiatives. Manage Division volunteer and Rule 9 Intern Program, including position advertisement, job fair participation, and onboarding activities. Lead the Division in carrying out the mission of the City Attorney’s Office. Policy Management At the direction of the Criminal Division Chief, draft, review, and advise on proposed Division policy. Serve on various steering committees as assigned by the Criminal Division Chief to meet department objectives. Budget/Fiscal Management Work in conjunction with the City Attorney’s Executive Team to monitor the Division budget of over $7 million. Administer Division training budget. Support the management of finances for the Division's administrative units. Regularly review tools and resources to increase efficiencies and achieve cost savings. Review and approve invoices on a monthly or quarterly basis. Oversight of vendor contracts for Division resources, budget process, resource allocation, personnel, and technology. Human Resources Directly supervise up to 6 professional staff Manage, lead, coach, and mentor a team of legal professionals and operational support staff. Provide guidance, direction, and support to ensure high performance and productivity levels. Set clear objectives for the team, regularly review and monitor performance, and provide guidance and support through regular one-to-one meetings. Address the work performance of professional support staff, including coaching and managing deficiencies. Support the Human Resources Department in recruitment and retention efforts, including hiring panels and onboarding activities for employees and volunteers. Support training and development plans to enhance team competency, including the Division's continued legal education programming. Oversee Division office space planning and layout. Help to cultivate and support a positive and inclusive work environment. Offer creative ideas/solutions regarding conflict management between professional support staff. Technical Skill Demonstrate strong technical skills in the areas of eDiscovery and electronic records management. Make appropriate adjustments to workload management, data production, and case tracking. Maintain and update office records, databases, and filing systems. Manage and coordinate system software and subscriptions to support operations, including access to Westlaw and other legal resources. Ensure the security and confidentiality of sensitive information. Support Division Chief and Case Management Lead in the review, coordination, and implementation of changes to the case management system to integrate business needs and system improvements. Support the Division Chief, Case Management Lead, and Data Analyst in reporting to other departments. Support Division Chief and Case Management Lead in collaboration with justice partners on implementation of their systems relative to the Law Department. Support Division Chief and Case Management Lead in making program modifications to suit a hybrid work environment and leverage available technology. Communications Maintain a professional and positive work environment by facilitating effective communication and information sharing. Maintain Division templates for centralized reference and access. Oversee Division SharePoint page organization and content. Organize and facilitate meetings, conferences, and events. Audit responses or reports. Qualifications MINIMUM QUALIFICATIONS Graduation from an accredited college or university with a bachelor’s degree and five (5) years of increasing administrative responsibility that includes experience in planning, organizing, and coordinating program or case-related activities or operations. Experience consulting with attorneys and professional support partners; evaluating case management systems; coordinating activities between agencies, government, and enforcement units; and/or preparing and analyzing case processing statistical reports. Demonstrated ability to provide training and mentor staff. An associate’s degree and six (6) years of professional experience; A master’s degree and four (4) years of experience; A law degree and three (3) years of experience may be substituted for the minimum qualifications. DESIRED QUALIFICATIONS Experience as an office operations manager. Knowledge and skill in criminal law and Washington Court practices. Experience working with government partners. Microsoft Office Suite. Additional Information Application Process – For your application to be accepted, you must: Complete the online City of Seattle Application Include the following required attachments (.pdf, .doc, or .docx format): Cover Letter describing your interest in the position. Resume detailing your relevant experience. Application Submission Guidelines – All applicants are required to apply on or before the closing date indicated on the job posting. Applicant inquiries received via email and websites such as Indeed, etc. will not be considered unless the individual has applied to the available position via the Government Jobs site. Note: The required documents listed in the above "Application Process" section must be attached to the application prior to the job closing date indicated to ensure consideration for the application submitted. Please contact the Office of Human Resources on or before the closing date indicated above at [email protected] should you need assistance with the online application process. Race and Social Justice Initiative – The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. We seek individuals who will work toward the goals of the Race and Social Justice Initiative. Compensation – The successful candidate's salary is based on their expertise and experience. The full pay range for this position is $56.57 - $84.88 per hour. Benefits – The City of Seattle offers a comprehensive benefits package including vacation, 12 official holidays and 2 floating holidays, sick, and paid parental leave as well as medical, dental, vision, life, and long-term disability insurance for employees. Additional benefits include executive leave, and eligibility for merit leave. City Attorney’s Office employees also have the opportunity to participate in a defined benefits retirement program. More information about benefits can be found at Workplace Environment – Currently, the Seattle City Attorney's Office has a Flexible Work Arrangements Policy. Employees have the option to work a hybrid schedule (3 days in the office, 2 days remote). This is subject to change as circumstances and business needs dictate. Background Check Requirements – All positions are security sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the verification of credentials and/or other information required by the municipal corporation’s procedures, including the completion of the criminal history check in accordance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be given a chance to explain or correct background information and provide verifiable information on good conduct and rehabilitation. Who may apply – This position is open to all candidates who meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, gender identity or expression, family or marital status, disability, religious or political affiliation, age, sexual orientation, medical condition, pregnancy, or other protected characteristics. The Seattle City Attorney's Office encourages people of all backgrounds to apply. Apply tot his job