Customer Experience Transformation Consultant - Elevate Client Engagement Strategies with blithequark

Transforming Customer Experience with blithequark: Join Our Mission At blithequark, we're revolutionizing the way businesses interact with their customers. As a global, digital business services company, we're dedicated to helping the world's top brands streamline their operations and create meaningful, sustainable connections with their customers. With a diverse team of over 410,000 passionate individuals speaking more than 300 languages, we're making a positive impact on our communities, clients, and the environment. About blithequark blithequark is at the forefront of delivering cutting-edge, digitally powered business services. Our global scale and local presence enable us to be a force for good, supporting our communities, clients, and the environment. We're committed to fostering a vibrant, inclusive work environment that encourages innovation, collaboration, and growth. The Role: Customer Experience Transformation Consultant We're seeking an innovative and insightful Customer Experience Transformation Consultant to join our team and help elevate our customer engagement strategies and pre-sales efforts. As a Customer Experience Transformation Consultant at blithequark, you'll play a critical role in driving pivotal pre-sales initiatives, providing actionable insights, and delivering solutions that capture client attention and drive business growth. Key Responsibilities Collaborate with sales and marketing teams to provide pre-sales support, including solution demonstrations and proposal preparations. Design and lead specialized assessments to identify pain-points and opportunities within targeted processes, functions, or customer journeys. Conduct detailed customer journey mapping to identify key touchpoints and opportunities for improvement, providing recommendations across people, process, and technology. Develop and execute CX/Mystery shopping initiatives to assess and improve the customer experience. Analyze customer feedback, generate insights, and recommend improvements or innovations based on blithequark's service and product offerings. Work closely with cross-functional teams to benchmark existing client/prospect practices, customer experience strategies, and operating models, providing insights and opportunities for improvement. Lead workshops and co-innovation sessions with clients and prospects to surface opportunities for improvement and recommended actions aligned to targeted business objectives. Assist in creating and developing a transformation/solutions narrative for targeted clients and prospects. Deliver client-facing consulting engagements/assessments independently. Assist in achieving regional and global departmental targets related to benefit realization. Essential Qualifications Bachelor's degree in Business Administration, Marketing, Communication, or a related field. Minimum of 7 years of experience in customer experience management, process improvement, consulting, including roles focused on customer journey mapping and pre-sales support. Strong analytical skills with proficiency in data analysis tools. Demonstrated ability to effectively manage projects and lead cross-functional teams. Excellent communication, interpersonal, and presentation skills. Experience in designing and implementing tailored customer experience and pre-sales strategies. Preferred Qualifications Certification in Customer Experience (CCXP) or related field. Experience with sales enablement tools and methodologies. Bilingual abilities are highly advantageous. What We Offer At blithequark, we're committed to providing a work environment that is conducive to happiness and a healthy work-life balance. Our benefits include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k, and more) Paid Time Off Employee wellness and engagement program Opportunities for career development and professional growth A vibrant, inclusive work environment that fosters innovation and collaboration Flexibility with remote work options Career Growth Opportunities At blithequark, we're dedicated to helping our employees grow and develop their skills. As a Customer Experience Transformation Consultant, you'll have opportunities to: Develop your expertise in customer experience management and pre-sales support Work with cross-functional teams to drive business growth and innovation Participate in training and development programs to enhance your skills and knowledge Take on new challenges and responsibilities as you grow in your role Our Culture At blithequark, we believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Our work environment is designed to foster collaboration, innovation, and growth, and we're dedicated to supporting our employees' well-being and success. Why Join blithequark? By joining blithequark, you'll become part of a dynamic team that's shaping the future of customer experience. You'll have the opportunity to work with top brands, drive business growth, and make a meaningful impact on our clients and communities. If you're passionate about delivering exceptional customer experiences and driving business success, we encourage you to apply for this exciting opportunity. Equal Opportunity Employer blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds. Employment Type This is a full-time position, and the role is 100% remote. If you're ready to join a team that's transforming the customer experience landscape, we invite you to apply for this exciting opportunity. Take the first step towards a rewarding career with blithequark, and help us shape the future of customer engagement. Apply for this job