Customer Insights Manager

Hiring a Program Manager for large tech company in Seattle. WA! Must have experience with creating and/or analyzing customer surveys. If interested, please apply directly. Job Description We are seeking a dedicated Project/Program Manager II to join our dynamic team. This full-time role requires a commitment of 40 hours per week, with core hours from 9 AM to 5 PM or 8 AM to 4 PM, Monday through Friday. While the position is primarily remote, candidates should be available to visit our SEA41 office as needed for in-person sessions. Must be local to the Greater Seattle Area to be considered. Responsibilities • Coordinate and complete projects and programs, overseeing all aspects to ensure timely and efficient execution. • Set deadlines, assign responsibilities, and monitor the progress of projects. • Prepare detailed reports for upper management regarding the status of projects and programs. • Work with multiple stakeholders, including internal teams, marketing, and QA, to provide value and move projects forward. • Engage in stakeholder management and project management, focusing on improving internal processes and streamlining operations. • Be comfortable with data and reporting, following established guidelines to build out necessary reports. • Lead and direct the work of others with creativity and autonomy, relying on extensive experience and judgment. • Interact with teams developing new devices and features, providing insights and recommendations based on data analysis. Essential Skills • Bachelor's degree and 4-7 years of experience in project or program management. • Proficiency in Excel and experience with program management and project management. • Ability to analyze engagement trends and experience in marketing analytics. • Familiarity with voice of customer/feedback programs and survey creation. • Strong stakeholder management skills and the ability to work autonomously. • Experience in basic data analysis and the ability to explain results. • Experience with Qualtrics or other survey platforms is a plus. • Similar industry experience or previous experience with our organization is advantageous. • Quick learning ability and a proactive approach to improving processes. Work Environment The role offers a flexible, remote work environment with occasional in-office requirements at our Seattle location. Our team is collaborative, fast-paced, and part of a global organization within the Devices & Services sector. You will join a team of 5 full-time employees and 5-6 contractors, working on beta programs and future device launches. The team culture emphasizes flexibility, adaptability, and effective collaboration with various stakeholders. Job Type & Location This is a Contract position based out of Seattle, WA. Pay And Benefits The pay range for this position is $50.00 - $50.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jan 26, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. Apply tot his job