Customer Service

Blue Cross and Blue Shield of Vermont is looking for a Customer Service Representative to join our Federal Employment Program team. The role involves providing technical knowledge and customer service skills to assist members and providers, ensuring high-quality customer interactions and documentation. Responsibilities Complete a program comprised of classroom and on-the-job training that will provide the technical knowledge and customer service skills needed to accurately answer most member and provider questions Learn and utilize customer service skills in order to successfully handle all customer interactions in a consistent, courteous, and professional manner Accurately document, track, and research all inquiries in Customer Focus (CF) according to department guidelines and written procedures Achieve a level of call volume and quality goals as set forth in the Customer Service Career Pathing Guidelines. Successful achievement of these goals will help enable to CSR to transition to a Customer Service Representative II position Skills High school graduate or equivalent required Analytical and critical thinking skills required Computer literacy, strong typing and spelling skills required The ability to multitask, problem solve and work independently is necessary One to two years of successful customer service experience, preferably in a health insurance or health care setting is desired Benefits Health insurance (including vision) Dental coverage (free to employees) Wellness Program 401(k) with employer match + automatic employer contribution Life Insurance Disability Insurance Combined time off (CTO) – 20 days per year + 10 paid holidays Tuition Reimbursement Student Loan Repayment Dependent Caregiver Benefits Company Overview Located on a scenic hillside in the central Vermont community of Berlin, Blue Cross and Blue Shield of Vermont has been a primary part of Vermont’s health care system for more than 30 years, providing thousands of Vermonters with health benefits and services. It was founded in 1941, and is headquartered in Washington, Vermont, USA, with a workforce of 201-500 employees. Its website is