Customer Service Assistant 2 [3 Positions]

Ohio Department of Public Safety is responsible for overseeing driver and motor vehicle licensing and registration. They are seeking a Customer Service Assistant to respond to inquiries and provide information regarding vehicle registration and driver license procedures in a professional and courteous manner. Responsibilities Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation: Greet & respond to in-person, telephone &/or written inquiries from internal &/or external customers regarding the laws & procedures for vehicle registration, driver license issuance, driver examinations, suspensions, reinstatement requirements, procedures for renewing or updating physically & medically restricted driver licenses, general inquiries or driver license &/or registration status in a professional, courteous, friendly, respectful, & timely manner to ensure positive customer service Listen carefully & ask appropriate follow-up questions to verify understanding Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered Document correspondences with customers, as needed Operate the Driver Examination (DX) Scheduling application Online Chat with Bureau of Motor Vehicles (BMV) Customers Skills 9 mos. trg. or 9 mos. exp. in office practices & procedures 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing 9 mos. trg. or 9 mos. exp. in operation of personal computer Or equivalent of Minimum Qualifications for Employment noted above Benefits Multiple pay increases over the first years of service! Free Parking! Free Gym Access & Walking Path! Daycare On-site! Cafeteria On-site! Company Overview Ohio Department of Public Safety is a law enforcement agency that focuses on public protection and injury reduction for citizens. It was founded in 1953, and is headquartered in Columbus, Ohio, USA, with a workforce of 1001-5000 employees. Its website is