**Customer Service Benefit Advocate - Remote in Greensboro, NC**

Join blithequark, a leading organization in the healthcare services industry, as a Customer Service Benefit Advocate and embark on a rewarding career journey that combines customer service expertise with a passion for healthcare. As a remote employee based in Greensboro, NC, you will have the opportunity to make a positive impact on customer health and wellness while enjoying a supportive and collaborative work environment. **Why Consider This Job Opportunity at blithequark?** At blithequark, we are committed to providing our employees with opportunities for career advancement and growth within the organization. As a Customer Service Benefit Advocate, you will have the chance to develop your skills and expertise in a dynamic and supportive environment. Here are some reasons why you should consider this job opportunity: * **Career Advancement and Growth**: blithequark offers a comprehensive training program lasting 18 weeks, conducted virtually, to help you develop the skills and knowledge you need to succeed in your role. * **Remote Work Opportunity**: Work from the comfort of your own home within a 100-mile commutable distance from Greensboro, NC, and enjoy a better work-life balance. * **Supportive and Collaborative Work Environment**: Our team is dedicated to providing a supportive and collaborative work environment that encourages open communication, teamwork, and mutual respect. * **Make a Positive Impact**: As a Customer Service Benefit Advocate, you will have the opportunity to make a positive impact on customer health and wellness by providing exceptional customer service and support. **What to Expect as a Customer Service Benefit Advocate at blithequark** As a Customer Service Benefit Advocate, you will be responsible for responding to and resolving customer service inquiries on the first call, addressing topics such as benefits, eligibility, and claims. You will also be expected to educate customers on consumer-driven health care topics to help them select optimal benefit plans. Here are some key responsibilities of the role: * **Respond to and Resolve Customer Service Inquiries**: Respond to customer service inquiries on the first call, addressing topics such as benefits, eligibility, and claims. * **Educate Customers on Consumer-Driven Health Care Topics**: Educate customers on consumer-driven health care topics to help them select optimal benefit plans. * **Contact Care Providers on Behalf of Customers**: Contact care providers on behalf of customers for appointment scheduling and specialist connections. * **Assist Customers in Navigating Online Resources**: Assist customers in navigating online resources and encourage self-sufficiency. * **Research Complex Health-Related Issues**: Research complex health-related issues to provide accurate information and solutions. **What Is Required to Succeed as a Customer Service Benefit Advocate at blithequark** To succeed as a Customer Service Benefit Advocate at blithequark, you will need to meet the following qualifications: * **High School Diploma / GED or Equivalent Work Experience**: You must have a high school diploma or equivalent work experience. * **Minimum of 6+ Months of Customer Service Experience**: You must have a minimum of 6+ months of customer service experience. * **Must be 18 Years of Age or Older**: You must be 18 years of age or older. * **Ability to Work Any Shift**: You must be able to work any shift between 11:30 AM - 8:00 PM EST from Monday to Friday, including occasional overtime and weekends. * **Reside within a 100-Mile Commutable Distance of Greensboro, NC**: You must reside within a 100-mile commutable distance of Greensboro, NC. **How to Stand Out as a Customer Service Benefit Advocate at blithequark** While the qualifications listed above are essential for success in this role, there are some preferred qualifications that can give you an edge: * **Familiarity with Healthcare or Insurance Environments**: Familiarity with healthcare or insurance environments, including medical terminology and benefit plan design. * **Experience in Social Work, Behavioral Health, or Working with Vulnerable Populations**: Experience in social work, behavioral health, or working with vulnerable populations. * **Background in Sales or Account Management**: Background in sales or account management. **Career Growth Opportunities and Learning Benefits at blithequark** At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Customer Service Benefit Advocate, you will have access to: * **Comprehensive Training Program**: A comprehensive training program lasting 18 weeks, conducted virtually, to help you develop the skills and knowledge you need to succeed in your role. * **Mentorship and Coaching**: Mentorship and coaching from experienced professionals to help you navigate your role and achieve your career goals. * **Opportunities for Advancement**: Opportunities for advancement within the organization, including promotions and career development opportunities. **Work Environment and Company Culture at blithequark** At blithequark, we pride ourselves on our supportive and collaborative work environment. Our team is dedicated to providing a positive and inclusive work environment that encourages open communication, teamwork, and mutual respect. Here are some highlights of our company culture: * **Flexible Work Arrangements**: Flexible work arrangements, including remote work options, to help you balance your work and personal life. * **Employee Recognition and Rewards**: Employee recognition and rewards programs to recognize and reward your hard work and contributions to the organization. * **Wellness and Self-Care Initiatives**: Wellness and self-care initiatives, including employee assistance programs and mental health resources, to support your physical and mental well-being. **Compensation, Perks, and Benefits at blithequark** At blithequark, we offer a competitive compensation package, including: * **Competitive Salary**: A competitive salary based on your experience and qualifications. * **Benefits Package**: A comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and paid time off. * **Perks and Discounts**: Perks and discounts, including employee discounts on products and services, to help you save money and enjoy your work. **Conclusion** Join blithequark as a Customer Service Benefit Advocate and embark on a rewarding career journey that combines customer service expertise with a passion for healthcare. With our comprehensive training program, supportive and collaborative work environment, and opportunities for career growth and development, you will have the chance to make a positive impact on customer health and wellness while enjoying a fulfilling and challenging career. Apply now to join our team and start your journey with blithequark! Apply for this job