Customer Service Representative – Remote ...
Customer Service Representative - Remote / Work from Home We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. We’re currently seeking a home-based Customer Service Representatives to join our Enterprise Car Club helpdesk. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso, members can pick up a car from any convenient on street location for as little as 30mins up to 7days! The role is a permanent full-time 40hour per week position and the salary is £26,900.00 per anum. The position is fully home based. Our Clubhouse team provides 24/7 support to ECC customers. This role involves working shifts scheduled between 8:00PM and 8:00AM, up to five shifts per week across Monday to Sunday, however some flexibility may be required. What You Can Expect From Enterprise Car Club Career and development opportunities Preferential membership rates Tailored training program Part of a global contact centre team On-going support and coaching Fun virtual team environment Responsibilities Provide exceptional customer service to Car Club members, primarily by telephone but also over email and chat Resolve helpdesk queries relating to members accounts in a timely and satisfactory manner Provide technical support to members Compliance with company policies and internal processes Using initiative and decision making skills to perform a variety of duties Qualifications Passion for problem solving and investigating solutions for members Attention to detail with a curious mind and desire to learn Ability to work in a fast-paced environment. Ability to identify risks and take appropriate action Confidence communicating on the phone with members, colleagues and management. Adaptability in using online systems and new technology Strong ability to multitask using varied systems and processes Process driven skill set that thrives when multitasking Basic car knowledge is desirable but not essential Enjoys working within a virtual office where fun and teamwork rules! Key (minimum) Requirements - Personal Working 8-hour shifts 5 days a week Monday- Sunday. Must operate a Windows device and be able to hardwire connect to your router (Wi-Fi not permitted) Must be able to provide a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required) Strong PC skills and technical aptitude #J-18808-Ljbffr