Customer Service Representative (CSR1) - Delivering Exceptional Student Loan Experience at blithequark

Join blithequark: Revolutionizing Customer Service in the Student Loan Industry At blithequark, we're not just about providing customer service; we're about transforming the student loan experience for busy students and graduates. As a Customer Service Representative (CSR1), you'll be the first point of contact for our customers, addressing their queries, and resolving complex issues with empathy and professionalism. If you're passionate about delivering outstanding customer experiences and working in a dynamic environment, blithequark is the perfect place for you. About Us blithequark is a leading player in the student loan industry, dedicated to making a difference in the lives of our customers. With a strong presence in the market and a commitment to continuous improvement, we've established ourselves as a trusted partner for our clients. Our mission is to treat everyone with fairness, friendliness, dignity, and respect - values that are deeply ingrained in our company culture. Key Responsibilities Serve as the primary point of contact for customers via phone, chat, or email, providing timely and effective solutions to their queries and concerns. Address customer inquiries, resolve issues, and educate customers on our products and services. Demonstrate a customer-centric approach, ensuring that every interaction is handled with empathy, professionalism, and a commitment to fairness and respect. Work collaboratively with senior agents and supervisors to escalate complex issues and ensure seamless resolution. Maintain high levels of productivity and adhere to performance standards in a fast-paced, dynamic environment. Qualifications and Requirements Essential Qualifications High School Diploma or equivalent. Ability to obtain Federal Security Clearance. Reside within 50 miles of blithequark Headquarters: 304 Northcreek Blvd, Goodlettsville, TN 37072. Commitment to working 40 hours a week, with flexibility to work evenings and peak seasons. Strong interpersonal and communication skills, with the ability to de-escalate high-stress calls. Preferred Qualifications Previous experience in customer service, preferably in the financial services or student loan industry. Strong analytical and problem-solving skills, with the ability to navigate complex customer issues. Proficient in using technology, including high-speed internet and software applications. What We Offer Compensation and Benefits Competitive hourly rate: $18.76 - $21.61 per hour, based on experience and contract requirements. Health & Welfare benefits, including Medical, Dental, Vision, and Health Savings Account (HSA). Additional benefits: Voluntary Life and AD&D, Short Term Disability, Long Term Disability, Critical Illness, Accident Insurance, and Teledoc Service. 401(k) Eligibility after 90 days of employment. Paid Time Off and Holidays 11 Paid Holidays. Paid Sick Time: starts to accrue from the first day. Unpaid Time Off: starts to accrue from the first day and can be used until the first year of employment. Paid Vacation Time: starts to accrue after the first year of employment. Career Growth and Development At blithequark, we're committed to your growth and development. As a Customer Service Representative, you'll have opportunities to: Enhance your skills and knowledge through comprehensive training programs. Develop your career in a dynamic and supportive environment. Take on new challenges and responsibilities as you progress in your role. Work Environment Remote Work Requirements Once you've completed training and obtained Federal Security Clearance, you'll have the flexibility to work from home. To ensure a seamless remote work experience, you'll need: A high-speed internet connection with a download speed of at least 100 Mbps. A dedicated home office with zero background noise and distractions. A commitment to maintaining a professional work environment. Company Culture At blithequark, we pride ourselves on our inclusive and supportive company culture. We're dedicated to: Fostering a fair and friendly work environment that values diversity and promotes respect. Providing opportunities for growth and development. Recognizing and rewarding outstanding performance. Why Join blithequark? blithequark is an Equal Opportunity and Affirmative Action Employer, committed to diversity and inclusion. We've been recognized as one of The Tennessean's Top Work Places from 2014 to 2023 and have an A+ BBB rating. Our company culture is built on the principles of fairness, friendliness, dignity, and respect. If you're passionate about delivering exceptional customer experiences and working in a dynamic environment, we invite you to join our team. Apply now to become a Customer Service Representative at blithequark and be part of a company that's making a difference in the student loan industry. Apply for this job