Customer Service Representative - MX
We are looking for a candidate who loves helping people and proactively solving problems. You will assist in resolving software inquiries from our small business owners. We are a small and dynamic team of 20 people, and you will be joining a group of 6 representatives, answering directly to our VP of Customer Success and Customer Support Team Lead. Responsibilities Communicate with customers via phone, email and chat, with most requests via email Provide knowledgeable answers to questions about our product Become an expert in our gym management software Collaborate with our engineering team on software issues Requirements Fluent English speaker with strong verbal, written, and interpersonal skills At least 1 - 3 years of experience in a customer-facing role Ability to multi-task, organize, and prioritize work Ability to quickly learn complex software products Comfort working remote Familiarity with collaboration (Slack) ticketing software (CRM, such as Hubspot) Benefits Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes: Permanent remote work flexibility Annual performance bonuses Dedicated coaches offer an extra channel of support and skill-building Opportunities for professional growth At Hireframe , we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers. Originally posted on Himalayas