Customer Service Representative - Westwood Insurance Agency
The Baldwin Group is represented by Westwood Insurance Agency, one of the largest personal lines agencies in the US. They are seeking a Customer Service Representative to deliver exceptional service, assist clients with insurance inquiries, and support the team in providing comprehensive care. Responsibilities Answer inbound calls promptly, research inquiries, and deliver accurate responses to coverage, billing, and policy-related questions Rewrite or create new policies tailored to the unique insurance needs of each client by recommending the best coverage options and products Keep yourself sharp and up-to-date! Career path internally to other opportunities within Take initiative to master additional processes and client-specific procedures to confidently handle secondary areas and provide comprehensive answers to inquiries Gain knowledge of department policies and processes to ensure seamless teamwork and client care Skills High School Diploma or GED At least 1 year of relevant experience Active Property & Casualty insurance license required Benefits Hybrid Schedule: Enjoy a blend of work-from-home flexibility with just 2 days a week in our welcoming Woodland Hills office. Modern Workspace: Open-concept office designed for collaboration and efficiency. Team Bonding: Get ready for fun team events like bowling nights, softball games, and holiday parties! Company Overview It was founded in 1980, and is headquartered in Cleveland, Ohio, USA, with a workforce of 2-10 employees. Its website is