**Customer Service Team Manager – Arabic & English Fluency in Jordan (AMM15)**

At blithequark, we're on a mission to revolutionize the way people shop online. We're not just building a company – we're creating a community that values innovation, customer satisfaction, and employee growth. As a Customer Service Team Manager at blithequark, you'll play a vital role in delivering world-class service to our customers, while fostering a positive and engaging work environment for your team. **About blithequark** blithequark is a leading e-commerce company that's committed to making online shopping a seamless and enjoyable experience for our customers. With a focus on innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in the world of e-commerce. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join us on this exciting journey. **Job Summary** We're seeking an experienced Customer Service Team Manager who's fluent in Arabic and English to lead our team in Jordan (AMM15). As a Team Manager, you'll be responsible for coaching, developing, and engaging your team members to deliver world-class service to our customers. You'll work closely with your team to identify opportunities for growth and improvement, and implement process changes to drive results. **Key Responsibilities** As a Customer Service Team Manager at blithequark, you'll be responsible for: * Managing day-to-day operations with a team of 20-25 Customer Service Associates (CSAs) * Holding regular 1-1 meetings with CSAs every week to discuss performance, goals, and development opportunities * Managing work prioritization and delivery based on business needs, ensuring high-quality delivery under aggressive deadlines * Tracking weekly/monthly metrics and process reviews with stakeholders across time zones * Initiating and leading process improvement projects, presenting solution proposals, and implementing them to other applicable/in-scope operational areas * Communicating policies to associates and becoming the primary information source for staff; following up to ensure compliance and consistency, and taking corrective action as necessary and documenting the issue and actions taken **Essential Qualifications** To be successful in this role, you'll need: * 5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates * Advanced knowledge of Microsoft Excel * Excellent time management, organizational talent, and presentation skills, with the ability to deal with constant change positively and maintain high motivation * Demonstrated ability to handle reporting and analysis, with a focus on driving team engagement and actions through internal survey results and insights * Ability to effectively and efficiently complete difficult goals or assignments, with a strong focus on adaptability and flexibility * Strong interpersonal and communication skills, with the ability to build trust and rapport with team members and stakeholders **Preferred Qualifications** While not required, the following qualifications would be highly desirable: * Graduate Degree * Project Management experience and knowledge of Six Sigma/Lean Processes * Advanced computer skills using a variety of programs * 24/7/365 availability, including willingness to work on weekends and outside of the standard work day * 3 plus years' experience in Customer Service **Work Environment and Culture** As a Customer Service Team Manager at blithequark, you'll be part of a dynamic and fast-paced team that's passionate about delivering exceptional service to our customers. We're committed to creating a positive and engaging work environment that fosters growth, innovation, and collaboration. Our team is diverse, inclusive, and dedicated to making a difference in the lives of our customers. **Compensation and Benefits** We offer a competitive compensation package, including: * A salary that reflects your experience and qualifications * Opportunities for career growth and advancement * Comprehensive benefits package, including health insurance, retirement savings, and paid time off * Access to cutting-edge technology and tools to support your success * A dynamic and supportive work environment that encourages collaboration and innovation **How to Apply** If you're a motivated and experienced Customer Service Team Manager who's passionate about delivering world-class service, we'd love to hear from you! Please submit your application, including your resume and a cover letter that outlines your experience and qualifications. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. Apply for this job