Customer Service Technical Support Specialist
Filiale du groupe L-Acoustics, nous représentons la marque sur le territoire AMERICAS (USA, Canada, LATAM). Grâce à son engagement pour l'innovation et l'excellence de la conception de produits, L-Acoustics façonne le futur du son avec des technologies qui permettent aux professionnels de l'audio et aux artistes d'améliorer l'expérience de l'auditeur. Pionnier de l'industrie du son live, L-Acoustics conçoit et fabrique des systèmes de sonorisation complets aux niveaux de performance les plus élevés. Ces systèmes sont utilisés dans les plus grands festivals de musique, les événements live ainsi que dans les théâtres, les stades et les lieux de cultes du monde entier. Aujourd'hui, L-Acoustics se positionne en leader mondial de la sonorisation professionnelle premium. Since 1984, we build ideas into products, grow products into businesses and scale businesses that leverage and transform the Pro-Audio Industry. What began as a small team has since become a global organization working to realize this vision. Each member of our team shares our passion for designing and manufacturing sound systems with the highest, most consistent and predictable performance levels. Our ecosystem of innovative products and services encompasses software, loudspeakers, processors, amplifiers, sound system design and calibration services. Through our dedication to innovation and product design excellence, we shape the future of sound with technologies that enable audio professionals and artists to elevate the listener experience. We are looking for a Customer Satisfaction Technician to join the Customer Service Team. Role Description Reporting to the Head of Customer Service (Americas), you will be responsible for delivering high-quality and efficient customer service and support to our clients across the Americas. You will provide both administrative and technical support for professional audio equipment distributed by the company, including loudspeakers, processors, and amplifiers. Key Responsibilities Perform detail-oriented tasks in our CRM and ERP systems (e.g., RMA requests, repair updates, billing). Document cases in the CRM system, ensuring all information is accurate and up to date. Serve as first- and second-line support for customers, resolving issues via phone and email. Provide troubleshooting and diagnostic services using photos, serial numbers, amplifier log files, and fault descriptions. Contribute to the development of FAQs and technical articles for our knowledge base, including best practices. Enhance the customer service experience and build strong relationships with our clients. Collaborate with manufacturing, quality, customer service teams, applications engineers/designers, and R&D. Skills & Experience Bachelor's degree, or equivalent experience (minimum of 3 years of experience in areas of technical or manufacturing) Strong customer service mind-set. Detail-oriented. Excellent computer skills. Strong written and verbal communication skills are required. Effective at collaboration/teamwork. Proficient English. Available to travel both in US and abroad Location: Westlake Village, CA US. Rejoignez nos équipes passionnées et engagées pour façonner le futur du son! L-Acoustics has been shaping the future of sound since 1984 through trailblazing innovation. Designed and manufactured in Europe, our technologies power over 13,000 venues worldwide—the world’s biggest tours, concerts and iconic music festivals as well as premium venues from music halls, theaters, and sports entertainment to wellness, hospitality, homes and yachts. With major hubs in Paris, Los Angeles, Nashville, London, and Singapore, and a global network in 80 countries, we deliver premium audio experiences at the highest level. This global impact comes with a deep sense of responsibility. Sustainability is embedded in our design philosophy—from circular engineering and responsible sourcing to durable products like the eco-conscious L-Series. Through our People First foundation, we extend this commitment to our teams and communities, investing in well-being, diversity, and professional growth. Learn more about our journey, our technologies, and our commitment to shaping sound: www.l-acoustics.com Apply tot his job