Customer Success + Community Manager I Part-time I Remote-USA Only

We help everyday people build income with simple business models. Our audience is full of beginners who need calm, clear instructions We’re looking for someone who can take charge, solve problems, and protect the CEO from unnecessary stress Must be willing to work CENTRAL time RESPONSIBILITIES: Daily Tasks • Manage 30–150 DMs per day using brand voice + templates • Review/respond to 200–400 comments per day across FB + IG (hide, reply, block as needed) • Maintain <2 hour response time during shift • Approve/remove posts in the community group within 30 minutes • Identify & escalate ONLY high-level issues • Create weekly report of: • top 10 repeated customer questions • problems solved • trends in confusion • recommended fixes Weekly Tasks • Update FAQ sheets and scripts (minimum 1 update per week) • Identify broken links, misfires, or automation gaps • Create “customer-proof” instructions (4th-grade reading level) • Onboarding + training new VAs as they join our team QUALIFICATIONS MUST HAVE: • Experience managing high-volume customer communication (≥ 8,000 messages/month) • Able to deliver accurate information at a 4th-grade reading level • Can resolve 90% of customer issues independently without CEO intervention • Comfortable blocking rude/toxic customers immediately • Strong emotional regulation: you do NOT take customer panic personally • Fluent English (native-level) • Extremely detail-oriented — you catch mistakes BEFORE the customer does • Ability to work between 9am–6pm CST (flexible scheduling possible) SOFT SKILLS (non-negotiable): • Calm under pressure • Quick-thinking • Direct but warm • Speaks “normal person,” not corporate • Can explain anything in 3 sentences or less OUTCOMES YOU MUST OWN You are responsible for: • Keeping CEO’s inbox clear of ALL low-level noise • Customer happiness rating of 90%+ • Comment toxicity removal within 10 minutes of posting • DM-to-link-click conversion of 30%+ • Maintaining zero broken links or misfires (daily check) WHAT THIS JOB IS NOT This is NOT for someone who: • Gets overwhelmed easily • Needs emotional support to do their job • “Forgets things” • Needs constant supervision • Thinks customer service is just “being nice” • Has slow comprehension • Struggles to speak clearly • Gets upset by rude customers • Wants a chill, low-pressure role This job is for someone who is sharp, reliable, emotionally steady, and fast. Job Type: Part-time Pay: $25.00 - $35.00 per hour Expected hours: 15 – 30 per week Work Location: Remote Apply tot his job