Customer Success Manager at Statusphere Inc

This a Full Remote job, the offer is available from: United States About Statusphere Statusphere is an influencer-marketing technology platform built for enterprise brands to make human-generated content scalable, measurable and brand-safe across social, retail and paid media channels. The platform uses AI to automate and orchestrate large-scale creator programs—from sourcing and vetting influencers, to fulfillment, compliance, tracking and rights management. Brands including Express, Parlux, Kendo Brands, and LG H&H use Statusphere to drive social SEO, improve product discoverability and generate measurable sales impact online and in-store. For more information, visit www.joinstatus.com. About the Role: Do you love keeping up with the latest viral trends, consumer product drops, and the fast-moving world of influencer marketing? Are you excited to be part of a company building cutting-edge technology that makes digital marketing more efficient, impactful, and authentic for both brands & consumers? If so, you might be the perfect fit for our Customer Success team! At Statusphere, we help top consumer brands scale micro-influencer marketing - without the usual headaches of manual outreach, contracting, payments, or shipping (yep, we even have our own fulfillment tech). As a Customer Success Manager, you’ll join a high-performing team & be a strategic partner to our brand clients, helping them unlock the full potential of our platform. You’ll drive platform adoption, provide insights, and transform micro-influencer marketing into a repeatable, scalable growth channel - ultimately strengthening & expanding your client relationships along the way. What You’ll Do: • Build and maintain strong customer relationships, understanding their business needs and guiding them to success with Statusphere. • Act as the primary point of contact from onboarding to renewal, driving product adoption and uncovering upsell opportunities. • Provide strategic guidance to ensure customers maximize the platform’s value and achieve their marketing goals. • Identify customer challenges and proactively develop solutions, collaborating with Sales, Product, and Marketing teams. • Manage renewals, expansions, and accurate forecasting for all assigned accounts. • Help shape the product roadmap by gathering and sharing customer requests/insights. • Develop scalable best practices, educational materials, and training resources to enhance client retention & success. • Lead consultations and one-on-one demos to educate customers on platform features. • Stay ahead of influencer marketing trends and position yourself as a subject matter expert for customers. • Drive customer value by monitoring growth indicators, mitigating risks, and fostering long-term loyalty. • Contribute to building scalable processes and frameworks that support Customer Success and platform growth. • Leverage strong project management skills to ensure seamless campaign execution. • Achieve deep expertise in Statusphere’s offerings and be the go-to resource for micro-influencer marketing insights for clients. What We’re Looking For: • 3-5+ years of experience in B2B SaaS customer success, account management, or consulting, working with mid-market or large consumer brands. • 3+ years of experience in influencer marketing, social media marketing, or digital advertising. • A strategic, data-driven mindset with a proven track record of driving customer adoption, retention, and expansion revenue. • Strong business acumen and the ability to understand customer needs, industry trends, and marketing strategies. • Excellent communication and presentation skills, with the ability to establish credibility with executives. • Ability to travel • AI-fluent: you already use AI in your daily workflow for tasks like reporting, automation, presentations, or client communication. • A proactive problem-solver who identifies challenges and develops solutions to drive customer success. • Experience forecasting renewals and expansions while managing a book of business at scale. • Highly organized with the ability to manage multiple clients and priorities in a fast-paced startup environment. • Collaborative, self-motivated, coachable, and resilient - always striving for excellence and thrives in a dynamic, evolving environment. • Passion for innovation and a deep interest in influencer marketing, social commerce, and consumer trends. Keys to Success in this Role: • A strategic thinker who takes ownership of every client’s success • A natural relationship builder who uncovers challenges and opportunities • A growth-minded advisor who identifies and recommends solutions that drive measurable expansion revenue and long-term client growth • A proactive problem solver who challenges the status quo to drive better results • A team player who contributes to the evolution of Statusphere’s customer success strategies • An AI-fluent operator who uses modern tools (ChatGPT, Claude, Perplexity, etc.) to work smarter — from reporting and insights to presentations, automation, and client communication What You’ll Get: • Competitive base + bonus compensation structure • 1Medical, Dental, and Vision insurance benefits • Unlimited PTO + paid holidays • 4% 401(k) match • Work from anywhere – fully remote flexibility • Paid parental leave • Employee stock options • Opportunities for growth & leadership in a fast-growing company This offer from "Statusphere" has been enriched by Jobgether.com and got a 72% flex score. 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