Customer Success Manager II

Todyl is on a mission to protect small and medium-sized businesses from cyber threats, providing unified cybersecurity solutions. They are seeking a Customer Success Manager II to develop long-term relationships with clients, ensuring the successful delivery of Todyl solutions and driving customer success. Responsibilities Ensure incredible customer experience using Todyl and grow strong relationships across our existing customer base through proactive customer engagements, based on timing, usage, telemetry, and health scoring Drive all customer interactions with a value-add approach, first and foremost, while also growing relationships and advocating for growth opportunities Follow a well-defined methodology leveraging proactive “calls to action” and playbooks to help identify the customer's unique needs and clearly convey the value of Todyl Aggressively identify and drive Customer Success Qualified Leads (CSQLs) from engagements with partners to the Account management team for expansion, upsell, and customer growth Have a complete technical understanding of the Todyl product stack and act as technical advisor to customers to ensure they’re leveraging the product effectively Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates Collaborate cross-functionally across internal teams (Support, Product, Operations, and Sales) Support partners through email, phone, online presentations, screen-share and in person meetings Ensure the timely and successful delivery of our solutions according to client needs and objectives Leverage HubSpot for customer 360s as well and ensuring extensive documentation on all partner interactions Skills Extreme ownership, particularly when things go wrong or aren't completed on time Intrinsic drive for growth; self-motivated, always learning, and focused on raising the bar for self and team Strong bias for action with impact; make tough decisions quickly, measure results, and iterate with clarity to move the mission forward Comfort with ambiguity and change, embrace change and uncertainty as part of startup life Humility, purpose over ego to acknowledge mistakes, learn from others, and embrace feedback while putting the mission first Passion for customer success and tech - desire to ‘grow' your career with a top-notch startup Proven customer success management or other relevant experience Experience and strong familiarity with cybersecurity concepts, technologies and trends. This can include work experience in a cybersecurity company or relevant certifications Understanding of cybersecurity tools, practices and compliance standards (e.g., firewalls, VPN's, threat detection, etc.) Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level Experience in delivering client-focused solutions based on customer needs Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent listening, negotiation, and presentation skills Excellent verbal and written communications skills Bachelor's Degree in appropriate field of study or equivalent work experience 1 - 3 years of customer success experience with MSP background desirable Self-motivated and able to thrive in a results-driven environment Natural relationship builder with integrity, reliability, and maturity Ability to prioritize among competing tasks Critical thinking and problem-solving skills Excellent time and project management skills. You're always looking to improve inefficient processes Company Overview Todyl operates as a networking and security platform built for MSP or MSSPs. It was founded in 2015, and is headquartered in Denver, Colorado, USA, with a workforce of 51-200 employees. Its website is