Customer Success Specialist | US SaaS in Real Estate Ops
Company Overview: Our client is a profitable, stable U.S.-based SaaS company used by over 20,000 property managers globally. Their robust platform helps simplify complex field inspections, capturing photos, videos, and voice notes—even offline—and turning them into detailed reports through powerful AI and advanced integrations. Live since 2014 and active in 20+ countries, they've processed over 100 million inspection assets, consistently growing by turning complex workflows into user-friendly experiences. Your Role: This role is perfect if you're tech-savvy, curious, and genuinely fascinated by software products. You'll become the internal expert, mastering every feature of our client's powerful SaaS product so you can confidently guide customers through demos and onboarding, making complex tasks feel simple. You’ll: • Dive deep into a SaaS product, becoming a true expert. • Deliver tailored demos, confidently explaining complex features in a clear, accessible way. • Onboard users smoothly, providing proactive, detailed guidance. • Understand deeply what customers care about, anticipating their needs before they arise. • Partner closely with product and engineering teams, sharing valuable insights directly from customers. • Help customers get the most from the product—making them advocates through your support and passion. You Bring: • 2+ years experience in customer-facing roles, ideally with technical or SaaS products. • Excellent spoken and written English communication. • Tech-savvy mindset—you genuinely enjoy learning and explaining software features. • Curiosity and enthusiasm about complex products—you dig into details others might miss. • Empathy and patience: you naturally make complex things simpler for users. • Strong organizational skills; experienced with CRM or tracking tools. Bonus Points: • Experience supporting customers in SaaS products, technology, complex software, or any industry involving detailed workflows (e.g., real estate, construction, logistics, insurance, healthcare tech). • Familiarity handling technical questions around APIs, integrations, or troubleshooting. • Comfortable working remotely, independently, and asynchronously with global teams. What’s Offered: • Fully remote, flexible schedule, and generous PTO. • Competitive monthly USD compensation (typical salaries for similar positions range ~$1600-3200 USD/month, flexible based on experience and fit). • Stable, profitable, long-term company with clear professional growth opportunities. • A product-focused, supportive team culture—your curiosity and expertise are genuinely valued. • Meaningful, impactful work: you’re helping thousands of people simplify complex daily tasks. Interview Process: 1️⃣ Intro Chat (30 min) – Discuss your experience & fit 2️⃣ Demo Presentation/Challenge (45 min) – Showcase your technical product understanding and communication skills 3️⃣ Interview with Customer Success Manager(45 min) 4️⃣ Final Call with Leadership (30 min) – Culture alignment and offer Apply tot his job