Customer Support Agent (Night Shift)

Category: Health Care Location: About the Project Currently, we are looking for a Customer Support Agent to join a fast-growing health-tech organization dedicated to developing innovative online applications that improve the lives of millions worldwide. The team brings together nutritionists, trainers, physiotherapists, engineers, designers, and data scientists all united by a passion for health, excellence, and meaningful impact. With patented nutrition technology used internationally for weight management and fitness, the company continues to invest in cutting-edge solutions that help people live healthier, longer lives. Driven by a mission to make the world healthier and fitter, the organization welcomes motivated individuals who want to contribute to a product that changes lives on a global scale. Currently, we are looking for amotivated Online Support Agent who will join a dynamic retention team. The role involves supporting customers, representing the brand, and ensuring an excellent experience with the products. It is ideal for someone passionate about helping people live healthier, longer lives and who thrives in a fast-paced environment. Night Shift : 00:00 - 08:00 ( Riga Time) Your Duties: As a Customer Support Agent, you will be responsible for: • Engaging with users across multiple channels, including email, live chat, and social media, and ensuring timely, professional responses to inquiries. • Delivering an outstanding user experience by actively listening, understanding user needs, and providing clear, helpful solutions. • Following company guidelines, policies, and procedures to maintain consistency, accuracy, and high-quality standards in all user interactions. • Advising stakeholders on responsible AI practices, governance, and compliance considerations. Requirements • 2+ years of experience in customer support. • Ability to work various shifts – days, afternoons, and evenings, including weekends. • Demonstrating strong computer skills. • Exhibiting high communication and problem-solving abilities, being a fast learner, and a strong team player. • Englishlanguage Upper Intermediate (B2) is a must. Benefits Bonus on top of base salary Details Apply tot his job