**Customer Support Associate - US Remote Opportunity at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced environment and enjoy working with a collaborative team? Look no further! blithequark is seeking a highly skilled Customer Support Associate to join our US Remote team. As a key member of our support team, you will play a vital role in ensuring our customers receive the best possible experience with our innovative insurance technology solutions. **Why Join blithequark?** At blithequark, we prioritize work-life balance, personal development, and employee well-being. Our comprehensive benefits package includes: * 100% remote position available to applicants residing in the United States * 15 days of vacation accrual annually, plus five sick days and two volunteer days * Group health insurance, Employee Assistance Program, and wellness plans included * Employee stock purchase program and 401K matching with immediate vesting * Fun and collaborative team environment focused on work/life balance and personal development **What to Expect (Job Responsibilities)** As a Customer Support Associate at blithequark, you will be responsible for: * Managing existing customer accounts for Personal Insurance policies via phone, email, text, and chat * Explaining insurance products to customers using a consultative and empathetic approach * Assisting third parties with policy documentation and changes * Ensuring customer needs are addressed in the first interaction to exceed expectations * Reporting directly to the Customer Support Team Lead **What is Required (Qualifications)** To be successful in this role, you will need: * A Property & Casualty insurance license * At least 1 year of customer service experience * Previous call center experience * Empathy towards customer needs * Experience working in a fast-paced environment and adaptability to change * Availability to work from 9:30 am to 6 pm MST **How to Stand Out (Preferred Qualifications)** While not required, the following qualifications will make you a strong candidate: * Experience in the insurance industry * Strong problem-solving skills * Ability to work independently while managing multiple tasks * Excellent written and verbal communication skills * Familiarity with various insurance company systems **Skills and Competencies Required for Success** To excel in this role, you will need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and adapt to change * Empathy and understanding of customer needs * Strong organizational and time management skills * Proficiency in using various software and systems **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Customer Support Associate, you will have opportunities to: * Develop your skills and knowledge in the insurance industry * Take on new challenges and responsibilities * Collaborate with a talented team of professionals * Participate in training and development programs * Enjoy a comprehensive benefits package and competitive compensation **Work Environment and Company Culture Highlights at blithequark** Our US Remote team is a dynamic and collaborative group of professionals who share a passion for delivering exceptional customer experiences. We prioritize work-life balance, employee well-being, and personal development. Our company culture is built on the following values: * Customer-centricity * Collaboration and teamwork * Innovation and creativity * Continuous learning and growth * Respect and empathy for all employees and customers **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Competitive salary * Comprehensive benefits package * Employee stock purchase program * 401K matching with immediate vesting * Fun and collaborative team environment **How to Apply** If you are a motivated and customer-centric professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a fair, transparent, and secure hiring environment for all. **Apply Now** Apply Job! Apply for this job