**Customer Support Manager, Social Media – Crafting Exceptional Viewer Experiences Across Blithequark's Direct-to-Consumer Platforms**

Are you a customer-centric leader with a passion for the social media landscape and a knack for driving exceptional viewer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the Viewer Experience team at Blithequark, where we're revolutionizing the way people engage with our Direct-to-Consumer (DTC) platforms, including Hulu and Disney+. As a Customer Support Manager, Social Media, you'll play a pivotal role in overseeing operations across social media support channels, ensuring that our viewers receive top-notch support and service. Your expertise will be instrumental in shaping the viewer journey, fostering brand loyalty, and driving business growth. If you're ready to take your career to the next level and join a dynamic team that's shaping the future of entertainment, we want to hear from you. **About Blithequark** Blithequark is a global leader in the entertainment industry, with a rich history of innovation and a commitment to delivering exceptional experiences to our viewers. Our Direct-to-Consumer platforms, including Hulu and Disney+, offer a vast array of content that caters to diverse tastes and preferences. As a key member of our Viewer Experience team, you'll be part of a collaborative and dynamic environment that encourages creativity, experimentation, and continuous improvement. **Key Responsibilities:** - Oversee operations across social media support channels, including Twitter, Facebook, Instagram, and YouTube, to ensure seamless support and service to our viewers. - Develop and implement strategies to enhance the viewer experience, drive engagement, and increase customer satisfaction. - Collaborate with cross-functional teams, including content creators, product managers, and marketing professionals, to align support efforts with business objectives. - Analyze performance metrics and report on key indicators, such as response times, resolution rates, and customer satisfaction scores, to inform support strategies and optimize operations. - Foster a culture of continuous improvement, encouraging team members to share best practices, provide feedback, and suggest innovative solutions to support challenges. - Develop and maintain relationships with key stakeholders, including content creators, product managers, and marketing professionals, to ensure alignment and effective communication. - Stay up-to-date with industry trends, best practices, and emerging technologies to ensure that our support operations remain cutting-edge and responsive to viewer needs. **Essential Qualifications:** - 3+ years of experience in customer support or a related field, with a focus on social media support. - Proven track record of driving exceptional customer experiences, improving customer satisfaction scores, and increasing engagement. - Strong analytical and problem-solving skills, with the ability to collect and analyze data, identify trends, and make informed decisions. - Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders. - Experience with social media analytics tools, such as Hootsuite, Sprout Social, or Agorapulse. - Strong knowledge of social media platforms, including Twitter, Facebook, Instagram, and YouTube. **Preferred Qualifications:** - Experience working in the entertainment industry or a related field. - Familiarity with content management systems, such as WordPress or Drupal. - Knowledge of customer relationship management (CRM) software, such as Salesforce. - Experience with project management tools, such as Asana or Trello. - Certification in customer support or a related field, such as Certified Customer Service Representative (CCSR) or Certified Support Professional (CSP). **Skills and Competencies:** - Strong customer-centric mindset, with a focus on delivering exceptional experiences and driving customer satisfaction. - Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders. - Strong analytical and problem-solving skills, with the ability to collect and analyze data, identify trends, and make informed decisions. - Ability to work in a fast-paced environment, with multiple priorities and deadlines. - Strong knowledge of social media platforms, including Twitter, Facebook, Instagram, and YouTube. - Experience with social media analytics tools, such as Hootsuite, Sprout Social, or Agorapulse. - Strong project management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines. **Career Growth Opportunities and Learning Benefits:** - Opportunities for professional growth and development, including training, mentorship, and career advancement. - Collaborative and dynamic work environment that encourages creativity, experimentation, and continuous improvement. - Access to industry-leading tools, technologies, and platforms, including social media analytics tools and content management systems. - Opportunities to work on high-profile projects and initiatives, including new product launches and marketing campaigns. - Flexible work arrangements, including remote work options and flexible hours. **Work Environment and Company Culture:** - Collaborative and dynamic work environment that encourages creativity, experimentation, and continuous improvement. - Flexible work arrangements, including remote work options and flexible hours. - Opportunities for professional growth and development, including training, mentorship, and career advancement. - Access to industry-leading tools, technologies, and platforms, including social media analytics tools and content management systems. - Recognition and rewards for outstanding performance and contributions to the team. **Compensation, Perks, and Benefits:** - Competitive salary and benefits package, including medical, dental, and vision insurance. - 401(k) matching program and employee stock purchase plan. - Flexible work arrangements, including remote work options and flexible hours. - Access to industry-leading tools, technologies, and platforms, including social media analytics tools and content management systems. - Opportunities for professional growth and development, including training, mentorship, and career advancement. - Recognition and rewards for outstanding performance and contributions to the team. **How to Apply:** If you're a motivated and customer-centric leader with a passion for social media and a knack for driving exceptional viewer experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our dynamic team at Blithequark! Apply for this job