Customer Support Specialist- 1 Year

Deseret Mutual Benefit Administrators (DMBA) is a non-profit organization that administers benefits for companies affiliated with The Church of Jesus Christ of Latter-day Saints. They are seeking dedicated full-time Customer Support Specialists to assist participants with provider-related questions and transactions, contributing to a supportive work environment and professional growth. Responsibilities Help participants over the phone with provider-related questions and transactions Deliver exceptional support through phone and email while building valuable knowledge in employee benefits Skills High school diploma or equivalent Basic computer skills and comfort using technology Proficiency in spoken and written English You bring professionalism and respect to every interaction You stay calm, patient, and positive, even when navigating difficult conversations You're organized, proactive, and ready to take the initiative You value teamwork and relationships, and you build trust through integrity and accountability You're passionate about making a difference while balancing work and home life Genuine passion for delivering exceptional customer service Strong problem-solving skills and ability to handle challenges with grace Excellent attention to detail and follow-through Self-motivated, dependable, and able to work independently Strong listening and communication skills Previous experience in a customer service call center or phone-based support role Benefits Rich medical, vision and dental benefits with low premiums. One of the top health plans in Utah Rich retirement planning: including 401(k) company match, 8% EDRC Employer Discretionary Retirement Contribution (we just give you free money for retirement), life insurance, and full service Financial Planners onsite at no cost Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 12 paid holidays Award winning wellness program with health coaching, ability to earn 3 additional days off a year, fun activities and an onsite gym. Tuition reimbursement Career development through company sponsored programs and over 5000 on-demand online training courses. Hybrid work schedules available depending on position Employee Assistance Program Company Overview DMBA is a non-profit organization that administers welfare and financial benefits for employees of our participating employers. It was founded in 1970, and is headquartered in Salt Lake City, Utah, USA, with a workforce of 201-500 employees. Its website is