Customer Support Specialist - Delivering Exceptional Customer Experiences at blithequark
Join blithequark: Revolutionizing the Rental Real Estate Workflow At blithequark, we're on a mission to transform the leasing process by providing a vertical SaaS platform that mitigates risk, increases leasing velocity, and consolidates vendors in the rental real estate workflow. Our cloud-native platform handles everything from applicant pre-qualification through lease execution, empowering property owners and operators to work more efficiently and profitably while allowing applicants to maintain control of their own data and financial identity. Our Core Values: Guiding Principles for Success At blithequark, we're driven by a set of core values that define our culture and guide our decision-making: Excellence : We're a high-performing team that takes pride in the quality work we produce and continually iterates to improve. Bias For Action : We optimize for execution, asking ourselves "What can we do today?" to make progress towards our goals. Passion : We bring energy and enthusiasm to our work and connect our day-to-day activities to our mission. Customer Centric : We make every decision with the customer in mind, knowing that we don't get to be here without them. One Team : We're collaborative, rowing in the same direction towards our common goals, and believe that the whole is greater than the sum of its parts. About the Customer Support Team Our Customer Support team is dedicated to delivering reliable and effective solutions with a dedication to excellence for both our users (applicants/renters) and our clients (property managers). We take pride in every interaction, ensuring our support exceeds expectations and reflects our commitment to quality and efficiency. Measuring Success: Key Performance Indicators We use KPIs such as Customer Satisfaction (CSAT) and First Response Time to measure the success and health of our team's delivery of our mission. Our customer-facing teams are committed to delivering exceptional customer experiences, and we're looking for talented individuals to join our team. Customer Support Specialist: Job Overview We're seeking a highly skilled and passionate Customer Support Specialist to join our team. As a Customer Support Specialist, you'll be responsible for supporting both Renters applying through blithequark and Managers reviewing and managing applications and leases in blithequark. Our dedicated concierge-level service, blithequark1, increases the occupancy rate of our clients by actively engaging with applicants to streamline the process of meeting leasing application requirements. Key Responsibilities Deliver highly responsive proactive support to users and clients. Troubleshoot concerns and answer questions for our strategic clients. Become a blithequark product expert, always curious to discover how to best use the product to achieve customer outcomes. Identify and report bugs, surface product feedback, and collaborate with the product team to advocate for client satisfaction. Accurately and efficiently complete application review tasks for clients. Track activity, actions, and results on proactive support for users. Collaborate with team members and cross-functional teams to grow and improve the concierge service offering. Essential Qualifications Passionate for helping others and a desire to find a solution that meets their needs. Exceptional troubleshooting and investigative skills, with a knack for creative problem-solving and a make-it-happen spirit. Ability to rapidly switch gears while retaining focus on the bigger picture. Ability to explain complex topics in easy-to-understand and concise language [English]. Ambition, eagerness, and the will to learn and improve upon your skills. Strong organizational and time management skills. A passion for building valued relationships with customers. A strong attention to detail. Preferred Qualifications Prior SaaS product support experience. Experience with Intercom, Guru, Jira, FullStory. Knowledge of the multi-family residential rental process. What We Offer At blithequark, we offer a competitive compensation package, great medical, vision, dental, and commuter benefits, a flexible vacation policy, and the opportunity to work from home or from one of our hubs in New York City or Dallas. Career Growth Opportunities As a Customer Support Specialist at blithequark, you'll have the opportunity to grow and develop your skills in a fast-paced and dynamic environment. You'll be part of a team that's passionate about delivering exceptional customer experiences and committed to continuous improvement. Work Environment and Company Culture At blithequark, we strive to create a passionate and results-oriented team by fostering a culture of collective achievement, continuous improvement, and passionate service. We believe in democratizing access to information and instilling a bias towards action, allowing good ideas to percolate from anywhere and avoiding siloed thinking. Join Our Team If you're a high-performing team player who enjoys working collaboratively with others and is willing to share and support diverse opinions, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist at blithequark, you'll be part of a team that's transforming the leasing process and creating unprecedented solutions for complex problems. Learn more about blithequark at sayvero.com or follow us on Instagram, Twitter, or LinkedIn. We're excited to hear from you and discuss how you can contribute to our mission to revolutionize the rental real estate workflow! Apply for this job