Customer Support Specialist - Live Chat and Email at blithequark

Join blithequark as a Customer Support Specialist - Live Chat and Email Are you a motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic company? Do you have a passion for delivering exceptional customer experiences and resolving complex technical issues? If so, we invite you to explore an exciting opportunity to join blithequark as a Customer Support Specialist - Live Chat and Email. About blithequark and the Role At blithequark, we are dedicated to providing top-notch support to our customers who have invested in Universal Technical Services extended service plans. As a Customer Support Specialist - Live Chat and Email, you will play a critical role in identifying and addressing the needs of our customers, ensuring they receive the assistance they need to troubleshoot and service their covered products. This is a fantastic opportunity to make a positive impact on customer experiences while growing your career in a thriving company. Key Responsibilities Respond to incoming chats and emails from customers in a timely and professional manner, providing personalized support and resolving their queries. Assist customers with troubleshooting and servicing covered products, utilizing technical knowledge and critical thinking skills to resolve complex issues. Identify and address customer needs promptly, ensuring that customers receive the support they need to succeed. Maintain accurate records of customer interactions, ensuring that customer information is up-to-date and easily accessible. Collaborate with the support team to share knowledge, best practices, and feedback, driving continuous improvement in customer support. Essential Qualifications and Skills To succeed in this role, you will need: Previous experience in customer service or support roles, preferably in a technical or troubleshooting environment. Strong technical aptitude, with the ability to quickly understand and resolve complex technical issues. Excellent communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and other stakeholders. Critical thinking and problem-solving abilities, with a strong analytical mindset and attention to detail. Ability to manage multiple chats and emails effectively, prioritizing tasks and managing time efficiently. Proficiency in using customer support software and tools, with the ability to quickly learn new systems and technologies. Preferred Qualifications 1-2 years of experience in a customer service role, preferably in a technical or troubleshooting environment. A high school diploma or equivalent, with potential for further education or certifications in a related field. What We Offer At blithequark, we are committed to providing a supportive and collaborative work environment that emphasizes teamwork and a customer-first mentality. As a Customer Support Specialist - Live Chat and Email, you will enjoy: Flexible working hours, allowing you to balance your work and personal life effectively. Opportunity to work in a dynamic team environment, collaborating with colleagues who share a passion for delivering exceptional customer experiences. Employee recognition programs, acknowledging and rewarding outstanding performance and contributions. A competitive salary based on experience, with opportunities for growth and development. Comprehensive benefits package, including health, dental, and vision insurance, retirement savings plan with company matching, and generous vacation and paid time off policy. Career Growth and Development Opportunities At blithequark, we encourage continuous learning and professional development, providing opportunities for associates to advance their skills and take on greater responsibilities as they grow within the company. As a Customer Support Specialist - Live Chat and Email, you will have access to: Training and development programs, designed to enhance your technical and customer support skills. Career progression opportunities, allowing you to move into more senior roles or specialize in a particular area. Collaboration with experienced colleagues, who will share their knowledge and expertise to help you succeed. Work Environment and Company Culture At blithequark, we foster a supportive and collaborative work environment that emphasizes teamwork and a customer-first mentality. Our company culture is built on a foundation of: Respect and empathy, with a strong focus on delivering exceptional customer experiences. Collaboration and teamwork, with a commitment to working together to achieve common goals. Continuous learning and improvement, with a passion for innovation and staying ahead of the curve. Why Creve Coeur, MO? Creve Coeur, MO, is a vibrant community with an ideal location, offering a great balance of suburban tranquility and urban access. The area is known for its numerous parks, dining, and shopping options, making it an excellent place to enjoy a quality lifestyle while working in a supportive and engaging environment. Join Our Team If you are a motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic company, we invite you to apply for the Customer Support Specialist - Live Chat and Email position at blithequark. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, this is a fantastic opportunity to take your career to the next level. Don't miss out on this exciting opportunity to join our team and make a positive impact on customer experiences. Apply today! Apply for this job