**Customer Support Specialist (Remote) - Chewy**

At Chewy, we're on a mission to revolutionize the pet industry by providing an unparalleled shopping experience and exceptional customer service. As a Customer Support Specialist, you'll play a vital role in helping us achieve this goal by delivering top-notch support to our pet-loving customers. If you're passionate about pets, customer-centric, and thrive in a fast-paced remote environment, we want to hear from you! **About Chewy** Chewy is a customer-centric company that's passionate about creating a seamless and personalized shopping experience for pet parents. We're committed to providing the best for pets and the people who love them. With a relentless focus on delighting our customers, we're one of the fastest-growing e-commerce retailers in the industry. Our team is dedicated to making a difference in the lives of pets and their parents, and we're looking for like-minded individuals to join our mission. **Job Overview** As a Customer Support Specialist, you'll be the face of Chewy, providing expert advice, resolving customer issues, and ensuring a positive and memorable experience for our pet-loving customers. You'll work closely with our team to develop a deep understanding of our products and services, and use this knowledge to deliver personalized solutions to our customers. If you're a customer-focused individual who's passionate about pets and customer service, we want to hear from you! **Responsibilities** As a Customer Support Specialist, you'll be responsible for: * **Customer Interaction**: Respond to customer inquiries and concerns via phone, chat, or email with a friendly and professional demeanor. You'll be the first point of contact for many of our customers, and your ability to provide exceptional support will make a significant impact on their shopping experience. * **Product Knowledge**: Develop expertise in Chewy's wide range of pet products to offer the best guidance and solutions to customers. You'll be responsible for staying up-to-date on new products, services, and promotions, and using this knowledge to provide personalized recommendations to our customers. * **Order Management**: Assist customers with order tracking, returns, and exchanges, ensuring a smooth and hassle-free process. You'll be responsible for resolving any issues that may arise during the order process, and ensuring that our customers receive the best possible service. * **Problem-Solving**: Identify and resolve customer issues promptly, including addressing product-related questions and concerns. You'll be responsible for using your critical thinking skills to address customer issues effectively, and providing solutions that meet their needs. * **Feedback and Improvement**: Gather customer feedback to help Chewy enhance its services and product offerings. You'll be responsible for providing insights and recommendations on how we can improve our customer experience, and working with our team to implement changes. **Essential Qualifications** To be successful in this role, you'll need: * **Customer-Centric Attitude**: A strong passion for helping and supporting customers. You'll be the face of Chewy, and your ability to provide exceptional support will make a significant impact on our customers' shopping experience. * **Communication Skills**: Excellent written and verbal communication skills in English. You'll be responsible for communicating with customers via phone, chat, or email, and providing clear and concise information to resolve their issues. * **Empathy**: The ability to understand and connect with pet parents to deliver personalized solutions. You'll be working with customers who are passionate about their pets, and your ability to empathize with their needs will be essential in providing exceptional support. * **Adaptability**: Comfortable working in a fast-paced, remote environment. You'll be working independently, and your ability to adapt to changing priorities and deadlines will be essential in providing exceptional support. * **Problem-Solving**: Strong critical thinking skills to address customer issues effectively. You'll be responsible for using your critical thinking skills to resolve customer issues, and providing solutions that meet their needs. * **Tech-Savvy**: Proficiency in using computer systems and navigating multiple software applications. You'll be working with a range of software applications, and your ability to navigate these systems will be essential in providing exceptional support. **Preferred Qualifications** While not essential, the following qualifications would be beneficial in this role: * **Pet Experience**: Experience working with pets, either professionally or personally. This will be beneficial in providing expert advice and recommendations to our customers. * **Customer Service Experience**: Experience working in a customer-facing role, either in a retail or call center environment. This will be beneficial in providing exceptional support to our customers. * **Language Skills**: Proficiency in multiple languages, including Spanish, French, or other languages. This will be beneficial in providing support to our customers who speak multiple languages. **Skills and Competencies** To be successful in this role, you'll need to possess the following skills and competencies: * **Communication**: Excellent written and verbal communication skills in English. * **Problem-Solving**: Strong critical thinking skills to address customer issues effectively. * **Empathy**: The ability to understand and connect with pet parents to deliver personalized solutions. * **Adaptability**: Comfortable working in a fast-paced, remote environment. * **Tech-Savvy**: Proficiency in using computer systems and navigating multiple software applications. * **Customer-Centric Attitude**: A strong passion for helping and supporting customers. **Career Growth Opportunities and Learning Benefits** At Chewy, we're committed to providing our employees with opportunities for career growth and development. As a Customer Support Specialist, you'll have access to: * **Comprehensive Training and Development Programs**: We'll provide you with comprehensive training and development programs to help you develop your skills and knowledge. * **Mentorship**: You'll have access to a mentor who can provide guidance and support as you navigate your role. * **Opportunities for Advancement**: We're a growing company, and we're committed to promoting from within. You'll have opportunities to advance your career and take on new challenges. * **Learning and Development Budget**: We'll provide you with a budget to pursue learning and development opportunities that align with your career goals. **Work Environment and Company Culture** At Chewy, we're committed to creating a positive and inclusive work environment that supports the well-being of our employees. As a remote employee, you'll have the flexibility to work from home, and we'll provide you with the tools and resources you need to succeed. Our company culture is built on a foundation of: * **Collaboration**: We're a team-oriented company that values collaboration and open communication. * **Innovation**: We're a company that's always looking for new and innovative ways to improve our customer experience. * **Customer-Centricity**: We're a customer-centric company that's passionate about delivering exceptional support to our customers. * **Diversity and Inclusion**: We're a company that values diversity and inclusion, and we're committed to creating a workplace that's welcoming and inclusive to all employees. **Compensation, Perks, and Benefits** As a Customer Support Specialist, you'll receive: * **Competitive Compensation Package**: We'll provide you with a competitive compensation package that includes a salary, bonuses, and benefits. * **Comprehensive Benefits Package**: We'll provide you with a comprehensive benefits package that includes medical, dental, and vision insurance, as well as a 401(k) retirement plan. * **Employee Discounts**: You'll receive discounts on pet products and services, as well as other benefits and perks. * **Flexible Work Arrangements**: We'll provide you with flexible work arrangements that allow you to work from home and balance your work and personal life. **How to Apply** If you're a customer-focused individual who's passionate about pets and customer service, we want to hear from you! To apply for this role, please visit our careers page and submit your application online. We can't wait to hear from you and learn more about your qualifications and experience. **Equal Opportunity Employer** Chewy is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We're committed to creating a workplace that's welcoming and inclusive to all employees, and we're proud to be an equal opportunity employer. Apply for this job