Customer Support Specialist - Remote - Delivering Exceptional Human-Centered Experiences for Puppy Buyers and Driving Growth at a Fast-Moving, Impactful Startup

Join the Movement to Build a Better World for Dogs and Their Human Companions Good Dog is revolutionizing the way people find their perfect canine companion, and we're on the hunt for a talented Customer Support Specialist to join our dynamic team! As a Customer Support Specialist, you will be the face of our company, providing top-notch support to puppy buyers and ensuring they have an unforgettable experience finding their new best friend. If you're passionate about delivering exceptional customer experiences, have a knack for building strong relationships, and are excited about the prospect of working with a fast-growing startup, we want to hear from you! About Good Dog Good Dog is a mission-driven company that's changing the way people interact with dogs. Backed by some of the top investors in the country, we're committed to building a better world for dogs and the people who love them. Our platform connects puppy buyers with reputable breeders, ensuring that every puppy finds a forever home with a loving family. We're a team of kind, passionate, and dedicated individuals who are passionate about making a positive impact on the lives of both people and dogs. Job Summary As a Customer Support Specialist, you will be responsible for delivering unparalleled, personal support to our customers across all channels (phone, email, text). You will be the primary point of contact for puppy buyers, providing top-quality responses to inquiries, resolving issues, and proactively offering education, support, and guidance every step of the way in their puppy search. Your exceptional communication skills, empathy, and problem-solving abilities will enable you to build trust, foster lifelong relationships, and turn customers into loyal promoters who become vocal Good Dog brand ambassadors. Key Responsibilities Deliver exceptional, personalized support to customers across all channels (phone, email, text) to ensure a phenomenal experience finding their new best friend Provide top-quality responses to inquiries and resolve issues in a timely and professional manner, going above and beyond to exceed customer expectations Anticipate customers' needs by proactively offering education, support, and guidance every step of the way in their puppy search Effectively and comfortably handle escalated interactions while leading with empathy and resolving issues to the customer's satisfaction Build trust, foster lifelong relationships, and turn customers into loyal promoters who become vocal Good Dog brand ambassadors Collaborate with the Customer Care team to continuously improve processes, resolve customer issues, and drive growth What We're Looking For We're seeking a highly motivated and empathetic Customer Support Specialist with a passion for delivering exceptional human-centered support. To succeed in this role, you should possess: At least 2+ years of experience in customer service, client services, or relationship management roles (prior dog knowledge is a plus!) Exceptional verbal (phone) and written communication skills, with the ability to effectively communicate with customers and internal stakeholders A positive, flexible attitude with the ability to nimbly adapt to change and prioritize multiple tasks A passion for helping people and a desire to interact directly with customers The ability to build trust quickly and navigate challenging conversations successfully Excellent organizational skills, attention to detail, and multitasking abilities Strong judgment and problem-solving skills, with the ability to analyze situations and make informed decisions What You'll Love About Working Here At Good Dog, we're committed to creating a work environment that's supportive, inclusive, and empowering. Here are just a few things you'll love about working with us: You'll be part of a fast-moving startup that's making a real positive impact on the lives of both people and dogs You'll work with a team of kind, passionate, and dedicated individuals who are passionate about making a difference You'll have tremendous opportunities for career development and growth, with a clear path for advancement You'll enjoy great benefits, including unlimited PTO, 401(k) matching, and a comprehensive benefits package You'll be part of a company that's committed to creating a better world for dogs and the people who love them Compensation and Benefits We offer a competitive salary range of $45,000 to $65,000 per year, depending on skills, experience, location, and other relevant factors. In addition to a competitive salary, you'll enjoy a comprehensive benefits package, including: Unlimited PTO 401(k) matching Comprehensive health insurance Dental and vision insurance Life insurance Disability insurance Why We're the Perfect Fit for You If you're looking for a challenging and rewarding role that allows you to make a real difference in the lives of others, Good Dog is the perfect fit for you. We're a company that's passionate about creating a better world for dogs and the people who love them, and we're committed to empowering our team members to achieve their full potential. How to Apply If you're excited about the opportunity to join our team and deliver exceptional human-centered support to puppy buyers, we encourage you to apply! Please submit your resume and a cover letter outlining your experience, skills, and passion for customer support. Good Dog is an equal opportunity employer. If you are a person with a disability and require assistance during the application process, please don't hesitate to let us know. We welcome candidates of all backgrounds and perspectives. Apply for this job