Data Entry Specialist – Temporary
Description: • Support Customers in the completion of the loan process • Input income verification and fulfillment activities in order to meet or exceed service level agreements • Verification activities may include validating income, verifying employment, analyzing proof of income and disposable income, fulfilling loan requests, and reviewing loan documents for accuracy and completeness • Satisfy all loan stipulations to ensure timely customer response • Evaluate the accuracy of account documentation • Maintain a professional attitude and exhibit appropriate behavior when communicating with customers and co-workers • Uploading Documents from customers • Influence and Manage Verbal Communication • Ability to take care of the customers' needs while following company procedures • Drive Initiatives • Capability to ethically incorporate daily the Contact Center monthly goals and initiatives • Able understand and embrace new company initiatives and adjusted workload • Make outbound phone calls in the event the proof of income received is invalid or the document is invalid • Maintain Positive Interactions • Delivers individualized customer service with professionalism, courtesy, efficiency, and accuracy • Capability to continuously acclimate well with a diversity of personalities and individuals • Strong verbal communications, problem solving, time management and organizational skills • Characteristics of being dependable and trustworthy Requirements: • High School Diploma, GED or above • Data entry experience required • Experience working in a customer service focused position • Must be PC literate and able to handle basic PC skills including but not limited to uploading documentation • An equivalent combination of education and experience may be considered in lieu of experience requirement. • Excellent written and verbal communications skills • Adaptability and flexibility to changing environment • Comfortable working in a dynamic, high volume, fast-paced environment • Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products Benefits: • Competitive Wages • Health/Life Benefits • Health Savings Account plus Employer Seed • 401(k) Savings Plan with Company Match • Paid Parental Leave • Company Paid Holidays • Paid Time Off including Volunteer Time • Tuition Reimbursement • Business Casual Environment • Rewards & Recognition Program • Employee Assistance Program • Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks Apply tot his job