Deployment Specialist

HomeServe USA is a company dedicated to providing essential home repair services, ensuring customer satisfaction through prompt and high-quality service. The Deployment Specialist plays a vital role in managing service requests, deploying jobs to contractors, and maintaining customer relationships to achieve service goals. Responsibilities Handle a high volume of service requests awaiting deployment Ensure and verify accuracy of job creation, job coding, and job details Use available tools and logic to accurately deploy jobs to the best possible contractor Prioritize tasks to deploy jobs based on job aging and urgency levels Manage customer experience by proactively setting expectations through timely updates to advise of claim status and progress Manage KPI goals annually Build excellent customer and contractor relationships during every interaction Work with Contractor Administration team to correct errors in contractor profiles pertaining to zip code and service category data Use internal tools and internet resources to locate Emergency Recruit Contractors when needed and communicate findings to the recruitment team to fill gaps in the existing network Fully resolve all jobs sent to the Level 2 Deployment queue or jobs assigned by leadership to the extent that the job is deployed, transferred to Deployment Recruitment Specialists, repudiated, or canceled Assist the Schedule Resolution Team and Office of the President to get a resolution for customers Autonomously interpret company policy and use good judgment when handling difficult situations, while following outlined procedures ensuring the customer is at the heart of each case handled Work with multiple departments at all levels throughout the company to gather all pertinent information in order to resolve customer scheduling concerns in a timely manner Provide contractor and agent feedback to improve efficiencies and customer experience Skills High school diploma or GED Demonstrates ability to manage their work, time, and resources efficiently and effectively Consistently demonstrated a strong aptitude for creative problem-solving using analytical thinking, ingenuity, and resourcefulness Tackle complex challenges and develop innovative solutions that have added value to the organizations Possess a strong sense of self-motivation and capable of taking initiative to achieve goals Thrive in fast-paced environments, applying skills and knowledge to tackle and complete challenging tasks efficiently Able to work independently or as part of a team and willing to learn and adapt to new situations Proficient in managing and prioritizing tasks efficiently by allocating the right amount of time for each task, meet deadlines, avoid procrastination, and be more productive Manage a steady workload without compromising the quality of work in high-pressure situations Capable of delivering clear and concise messages using proper grammar, vocabulary, tone, and written or verbal communication Schedule flexibility Incorporates feedback to identify areas of improvement, learn from their mistakes, and refine skills and approaches to achieve better outcomes Demonstrate proficiency using Microsoft Office tools, including Excel, Word, and Outlook Conduct effective internet searches, including search engines and other web-based tools, to find relevant information and resources Benefits Competitive compensation Career development and advancement opportunities Casual attire throughout the week Friendly, open and team oriented work atmosphere Excellent benefits including generous medical, vision, dental and life & disability insurance 401(k) plan with a company match Eligibility to enroll in up to two HomeServe coverage plans paid for by the company Company Overview As one of the UK’s leading home assistance providers, over one and a half million UK Customers place their trust in HomeServe Membership and turn to us when it comes to fixing, maintaining and looking after their home. It was founded in 1993, and is headquartered in Walsall, Walsall, GBR, with a workforce of 1001-5000 employees. Its website is