Desktop Support IV - REMOTE (4349)
About the position The Desktop Support IV position at Flexion Inc. is a remote role focused on providing expert-level technical assistance for desktop applications and hardware. The role requires extensive knowledge of desktop technology and the ability to independently resolve end-user issues. The candidate will be responsible for handling escalated support issues and may lead the work of others, emphasizing creativity and self-direction in accomplishing goals. Responsibilities • Provide expert level technical assistance for desktop supported applications and hardware. • Handle escalated support issues from the internal Service Desk. • Independently perform a variety of desktop support related tasks. • Serve as a desktop expert on a day-to-day basis to resolve end user issues. • Lead and direct the work of others as needed. Requirements • Extensive knowledge and experience with desktop technology including Windows desktop operating systems and desktop applications. • Experience with Multi-Function Devices (print/fax/copier/scanner) and wireless devices such as Android phones, iPhones, and/or iPads. • Expert level experience in a Desktop Support position. • Familiarity with a variety of concepts, practices, and procedures relating to Desktop Support. Apply tot his job