Development Operations Associate - Saint Paul, MN

Arena is committed to advancing and protecting sexual and reproductive healthcare for all. The Development Operations Associate ensures accurate processing and acknowledgment of contributions while maintaining the fundraising database for effective donor management. Responsibilities Process/import gifts from contributors (including cash gifts, credit card gifts, online gifts, Planned Parenthood Online gifts, matching gift contributions and pledges) and produce acknowledgement letters Process monthly credit cards and ACH gifts; monitoring and, as appropriate, contacting donors who stop or start giving monthly; and working with other development staff to ensure proper cultivation, solicitation and stewardship of monthly donors Assist with monitoring and responding to calls to the general development phone line and email box. Provide excellent customer service and stewardship to donors Maintain the fundraising database according to data entry guidelines, ensuring that data is consistent, accurate and accessible Update non-development PPNCS lists in development database – volunteers, elected officials, staff and board Assist the Associate Vice President of Development Operations with the creation of and updates to policies and Standard Operating Procedures that impact the work of the PPNCS Development Operations team and the Development department Ensure that these policies and SOPs are followed in day to day operations Perform clean up and enhancement to preserve the integrity and accuracy of all constituent records, including capturing and updating new information promptly and accurately Assist with other development activities that meet the needs of the department and organization Provide excellent customer service and stewardship to donors, responding to all inquiries with accurate and appropriate information about Planned Parenthood. This included, but is no limited to: Manage donor questions about gifts, acknowledgements, appeals, database updates Speak with donors about the mission, legislation, and political climate Receive and work to address donors’ questions, concerns and complaints. Record information, transfer/forward calls and emails as appropriate, and/or manage updating of the information as needed Skills Data entry experience with database software Exceptional customer service skills Benefits Medical, Dental & Vision Insurance with equity-based premium tiers NICE HEALTHCARE. A free, virtual primary care for entire household (in-home available for qualifying locations) Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more! HealthiestYou – Virtual Care for employees outside of NICE Healthcare’s network. (ND and SD) Proximal Health – Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services Employee Assistance Program Continued Education Reimbursement: up to $500 per year & 2 paid CEU days. Flex Spending Account Life Insurance Eligibility for Federal Student Loan Forgiveness Paid time off: PTO starting at .05769 accrual rate per hour worked. 8 hours volunteer paid time off annually. 8 paid federal holidays & 2 paid floating holidays. Retirement: 403(b) with employer match, 50% for the first 6% deferred 8 weeks Paid Parental Leave Pet Insurance Bereavement Leave Earned Extended Leave Free subscription to Headspace App Time off to vote. Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more. Company Overview Arena brings together, trains, and supports the next generation of candidates and campaign workers. It was founded in 2017, and is headquartered in New York, New York, USA, with a workforce of 2-10 employees. Its website is